Verified Job
IT / Software / Data Analyst
Lead Site Reliability Engineer- job post Royal Bank of Canada
IT / Software / Data Analyst
#782185
Remote / WFH
Royal Bank of Canada
Job Description
Full job description
Job Description
What is the opportunity?
Join our Credit Technology team as a Lead Site Reliability Engineer, where you'll play a key role in drive operational excellence through technology, process optimization, and cross-functional collaboration for the Personal Credit SRE & Ops team. This exciting opportunity will challenge you to work with cutting-edge technologies, including AI and emerging innovations, and collaborate closely with development teams to deliver embedded SRE solutions. As a vital link between QE, DevOps, Development, Infrastructure, and Support teams, you'll leverage your strong technical skills to solve complex problems and drive success across multiple components and technologies. If you're passionate about tackling new challenges and developing innovative solutions, we invite you to join our team and take your career to the next level.
What will you do?
Act as one of the final escalation points for critical outages and lead 24/7 incident response with rapid resolution of customer-impacting issues
Lead strategic direction and continuous improvement initiatives across Credit Technology
Manage cross-functional teams and stakeholders to execute upgrade and operational change management
Oversee end-to-end reliability of the ecosystem (hardware, software, network) ensuring 99.9% availability
Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards
Serve as primary relationship owner for vendor services, maintenance, and internal technology teams
Job Description
What is the opportunity?
Join our Credit Technology team as a Lead Site Reliability Engineer, where you'll play a key role in drive operational excellence through technology, process optimization, and cross-functional collaboration for the Personal Credit SRE & Ops team. This exciting opportunity will challenge you to work with cutting-edge technologies, including AI and emerging innovations, and collaborate closely with development teams to deliver embedded SRE solutions. As a vital link between QE, DevOps, Development, Infrastructure, and Support teams, you'll leverage your strong technical skills to solve complex problems and drive success across multiple components and technologies. If you're passionate about tackling new challenges and developing innovative solutions, we invite you to join our team and take your career to the next level.
What will you do?
Act as one of the final escalation points for critical outages and lead 24/7 incident response with rapid resolution of customer-impacting issues
Lead strategic direction and continuous improvement initiatives across Credit Technology
Manage cross-functional teams and stakeholders to execute upgrade and operational change management
Oversee end-to-end reliability of the ecosystem (hardware, software, network) ensuring 99.9% availability
Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards
Serve as primary relationship owner for vendor services, maintenance, and internal technology teams
