Lead Nuturing Executive

Lead ManagementContact and engage with all assigned leads through calls, WhatsApp, SMS, and emails. Maintain regular follow-ups with interested and potential customers. Update customer interactions and remarks in the CRM system. Ensure no lead remains unattended or overdue for follow-up. Customer Relationship BuildingUnderstand customer requirements, budget, and preferences. Provide accurate project information and address customer queries. Build long-term relationships with prospects to improve conversion rates. Maintain professional communication at all times. Site Visit CoordinationSchedule and confirm site visits for interested customers. Coordinate with the sales and site teams regarding customer visits. Follow up after site visits to collect feedback and move customers toward closure. Lead QualificationIdentify hot, warm, and cold leads based on customer interest. Share qualified leads with the sales team for further conversion. Monitor customer readiness and buying intent. CRM & ReportingMaintain accurate records of all customer interactions. Generate daily, weekly, and monthly lead status reports. Track follow-up schedules and conversion metrics. Ensure data accuracy and completeness in CRM software. Sales SupportAssist the sales team in achieving booking targets. Support promotional campaigns and lead generation activities. Coordinate with marketing teams regarding lead quality and campaign effectiveness. Required Skills:Excellent verbal and written communication skills. Strong persuasion and relationship-building abilities. Knowledge of CRM software and lead management systems. Good organizational and time-management skills. Basic knowledge of real estate sales processes. Ability to handle objections and customer concerns effectively. Educational Qualification:Bachelor's Degree in any discipline. Experience in Real Estate, CRM, Telecalling, Customer Support, or Lead Management preferred. Key Performance Indicators (KPIs):Number of leads contacted daily. Follow-up completion rate. Site visits scheduled. Site visit-to-booking conversion ratio. Lead response time. CRM data accuracy and update compliance. Working Conditions:Adherence to company attendance and reporting policies. Daily CRM updates are mandatory. Timely follow-up with assigned leads is compulsory. Performance will be evaluated based on lead engagement, site visits generated, and conversion contribution.