Lead Credit OperationsSenior Lead Credit Operations

Job Summary . Lead - Credit Operations/Senior Lead - Credit Operations Job Purpose This position is open with Bajaj Finance ltd. . Team handling with 2 different Vendor management. Vendor Billing, Incentive validation and processing. . All Rural products disbursement payment, Rejection reissuance within TAT, Bank Recons, Cancellation Rebooking, FMS, FDD, Scanning & Vaulting Recons. RCD POS QC in TCS at night shift. . Monitoring QA accuracy on Br. & TCS processed cases. Job Duties & Key Responsibilities . Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) 1. Lesser Audit observation  Timely action on the audit observation shared by Controllership or CAS team with proper explanation/RCA along with CAPA plan on upcoming exception elimination. 2. Advanced vendor capacity planning Billing & Incentive validations  Addition or Reduction in vendor head count basis business volumes including festive season planning. As well as timely billing and incentive calculation with approvals of the vendor. 3. Engagement with Internal & External customers  Time to time proactive engagement with IT Product Branch Ops TCS Iron Mountain HO Credit & Ops Team PMO on core process related activities to get all respective actionables addressed within timelines. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) 1. Closure on Wrong or Twice disbursement payments  Majorly faced and very hardly cases getting resolved post very rigorous follow up thru Special Hit or Bank lien marking & reversal or thru local branch ops & business team else thru additional LAN booking with prior approvals. Legal action on customer not ready to pay or Business hit/loss. That too when major cases has IT bug or user level errors. 5. DECISIONS (Key decisions taken by job holder at his/her end) 1. RCA with preventive actions on IT & Credit related gaps  Specifically Customer beneficiary bank details (in SFDC) has mismatch with Bank repayment details (In PDCMS) due to customer own 2 different Bank A/c or wrong customer ID linking - Highlighted with IT PMO & Business and preventive action brought through IT to eliminate wrong payments. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work  IT - On day today payment stuck related issues. On preventive or corrective actions & initiatives basis product feature/Business Requirement.  Product - Monthly engagement approvals on Cancellation Rebooking Loss booking DO Governance Hold resolutions. RBI or Controllership related