Junior Support Analyst (civil / Structural Engineering)

Job description
Joining Arup Arup s purpose shared values and collaborative approach has set us apart for over 75 years guiding how we shape a better world Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it The Opportunity As a Junior Support Analyst you will be part of a dynamic team supporting engineering software used by internal and external clients Your role will involve troubleshooting technical issues assisting users and contributing to the continuous improvement of support processes You ll work closely with engineers developers and product teams to ensure a seamless user experience You will Provide first-line support for engineering software resolving user issues via email chat or ticketing systems Investigate and document software bugs escalating complex issues to senior analysts or developers Assist in creating and maintaining user guides FAQs and training materials Participate in user acceptance testing UAT for new features and updates Support onboarding of inexperienced users and deliver basic training sessions when needed At Arup you belong to an extraordinary collective - in which we encourage individuality to thrive Our strength comes from how we respect share and connect our diverse experiences perspectives and ideas You will have the opportunity do socially useful work that has meaning - to Arup to your career to our members and to the clients and communities we serve Is this role right for you We d like to hear from candidates who Demonstrate strong problem-solving skills and ability to perform under pressure Possess excellent communication skills for collaborating with stakeholders across product development commercial and user support teams Have an understanding of programming or scripting e g Python VBA Have a Civil or Structural engineering qualification What we offer you At Arup we care about each member s success so we can grow together Guided by our values we provide an attractive total reward package that recognises the contribution of each of our members to our shared success As well as competitive fair and equitable pay we offer a career in which all of our members can belong grow and thrive - through benefits that support health and wellbeing a wide range of learning opportunities and many possibilities to have an impact through the work they do We are owned in trust on behalf of our members giving us the freedom with personal responsibility to set our own direction and choose work that aligns with our purpose and adds to Arup s legacy Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities Profit Share is a key part of our reward enabling members to share in the results of our collective efforts We also provide Private medical insurance Life assurance Accident insurance and Income protection cover In addition you ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you your family and your individual needs Different People Shared Values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce We welcome applications from individuals of all backgrounds regardless of age within legal limits gender identity or expression marital status disability neurotype or mental health race or ethnicity faith or belief ****** orientation socioeconomic background and whether you re pregnant or on family leave We are an open environment that embraces diverse experiences perspectives and ideas - this drives our excellence Guided by our values and alignment with the UN Sustainable Development Goals we create and contribute to equitable spaces and systems while cultivating a sense of belonging for all Our internal employee networks support our inclusive culture from race ethnicity and cross-cultural working to gender equity and LGBTQ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference Discover more about life at Arup at We are committed to making our recruitment process and workplaces accessible to all candidates Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process and or to perform the essential functions of the role We will do everything we can to support you Our Application Process To understand what to expect next please visit our Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process We may close the role earlier than the advertised date should we receive a large number of applications so please ensure you apply early