Verified Job
Hardware / Network Engineer
Junior Solutions Engineer
Hardware / Network Engineer
#728450
Remote / WFH
Assess HR
Job Description
Minitech is a trusted Wellington-based technology partner helping businesses solve real challenges through innovative, client-focused solutions. Our team of Solutions Managers, Engineers, and Architects takes a creative, long-term, client-centred approach to IT- building lasting partnerships rather than the usual break-fix model.
About the Role
We're looking for a Junior Solutions Engineer to join our supportive, collaborative team. You'll resolve Level 1 and Level 2 support tickets - familiar problems with known solutions or set troubleshooting processes - while building your skills toward working autonomously on client sites.
You won't be thrown in the deep end: for your first three months, you'll work alongside a senior engineer as you learn Minitech's processes and are introduced to our clients.
What You'll Be Doing
Responding to and resolving Level 1 and Level 2 support tickets
Providing remote and on-site technical support to clients across Wellington
Engaging with clients to understand their pain points, business processes, and technology needs
Looking for opportunities to upskill clients in every interaction - one-on-one training is part of how we work
Collaborating with the team to improve existing apps, develop new solutions, and streamline client services
Joining weekly Minitech Day - a full team day for workload planning, troubleshooting tricky tickets, project collaboration, and technical training
What You'll Bring
A genuine passion for technology and helping people
Strong communication skills and a client-first mindset
A relevant IT qualification and/or some hands-on support experience (helpdesk, service desk, or similar)
Curiosity, initiative, and the drive to work toward autonomy
A full NZ driver's licence for on-site client visits
What We Offer
Structured onboarding working directly alongside experienced Solutions Engineers and Architects
Exposure to a wide variety of technologies, clients, and business environments
Flexible working with a predominantly work-from-home setup (40 hours, Monday-Friday, between 8am-5pm)
Weekly in-person collaboration, training, and development through Minitech Day
A supportive team culture focused on innovation and continuous improvement
Ready to grow your career with a team that's genuinely invested in your development? Apply now!
You must be eligible to work in New Zealand to be considered for this position.
About the Role
We're looking for a Junior Solutions Engineer to join our supportive, collaborative team. You'll resolve Level 1 and Level 2 support tickets - familiar problems with known solutions or set troubleshooting processes - while building your skills toward working autonomously on client sites.
You won't be thrown in the deep end: for your first three months, you'll work alongside a senior engineer as you learn Minitech's processes and are introduced to our clients.
What You'll Be Doing
Responding to and resolving Level 1 and Level 2 support tickets
Providing remote and on-site technical support to clients across Wellington
Engaging with clients to understand their pain points, business processes, and technology needs
Looking for opportunities to upskill clients in every interaction - one-on-one training is part of how we work
Collaborating with the team to improve existing apps, develop new solutions, and streamline client services
Joining weekly Minitech Day - a full team day for workload planning, troubleshooting tricky tickets, project collaboration, and technical training
What You'll Bring
A genuine passion for technology and helping people
Strong communication skills and a client-first mindset
A relevant IT qualification and/or some hands-on support experience (helpdesk, service desk, or similar)
Curiosity, initiative, and the drive to work toward autonomy
A full NZ driver's licence for on-site client visits
What We Offer
Structured onboarding working directly alongside experienced Solutions Engineers and Architects
Exposure to a wide variety of technologies, clients, and business environments
Flexible working with a predominantly work-from-home setup (40 hours, Monday-Friday, between 8am-5pm)
Weekly in-person collaboration, training, and development through Minitech Day
A supportive team culture focused on innovation and continuous improvement
Ready to grow your career with a team that's genuinely invested in your development? Apply now!
You must be eligible to work in New Zealand to be considered for this position.
