Junior Assistant Customer Service - Mandarin Speaking

Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

Process new account applications, closure of accounts and change of customer information
Handle enquiries from customers
Maintain customer relationships and cross-sell relevant products and services
Assist with the on-going Customer Due Diligence (CDD) review
Deal with cash and non-cash transactions
Produce daily overdraft reports
Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times
Requirements

Degree educated in Finance, Economics or Accounting
Experience within the Financial Services industry and proven track record in similar business stream
Relevant professional qualification
Good knowledge of Retail Banking procedures
Customer service experience
Good MS Excel skills
Team player
Excellent English and Mandarin communication skills Read more