Junior Application Support Analyst

Full job description
Description

About System C

At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.

What will I be doing?

Our Application Support team directly supports our customers with their Liquidlogic social care product suite and are responsible for investigating, analysing and resolving issues they face. Application Support utilises a unique blend of technical and customer facing abilities and we will focus on building both skillsets in the successful candidates.

As a Junior Application Support Analyst, known internally as Associate Application Support Analyst, you will be placed on a structured 2-year training programme that includes:

Developing soft skills
Expanding your technical ability
Teaching you the intricacies of our various products
Gaining certifications
You'll do all this in a supportive team environment where you can rely on colleagues with a vast amount of experience, some of whom have been on the same journey that you'd be on.

What are we looking for?

To be considered for the Associate Application Support Analyst position you'll need to:

Demonstrate good communication skills
Have a keen technical/IT-related interest
Display a willingness to learn and develop
Be a great team player
Whilst full training will be provided experience with any of the following would be beneficial:

Customer Service
General IT skills
Programming / SQL Experience
Jira / Confluence knowledge