Equipment Install Technician - Metro NY

Full job description
JOB OVERVIEW:

This position is responsible for the installation of all equipment in the practitioner’s office with a focus on excellent customer service. Work with supervisor to improve customer service skills, develop ability to use provided support tools, and increase product knowledge. Drive installation success that improves customer satisfaction, maximizes customer retention, and increases profitability. Manage more complex installation cases, troubleshoot and resolve issues at a higher level and support additional products.

KEY RESPONSIBILITIES:

Provides repair and installation services to our customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis.
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
Can work independently and manage all on site installation, repair maintenance and test tasks.
Understands various stages of install projects and steps necessary to stay on track and within timeline. Ability to shift gears and work in multiple areas of a project, depending on the demand/scope of project.
Run small stand-alone jobs as a project lead for equipment (e.g. mechanical room installs or upgrades, sterilization centers, single operatory expansions or replacement equipment items throughout office).
Provide direction and supervision of a level 1 Installer while working on a project.
Complete more complex equipment installation such as IO x-ray, Dry Vacuum, and ceiling mounted equipment without direction or supervision.
Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
Maintains and manages proper levels of inventory in van.
May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
Produces timely and detailed service reports.