Verified Job
IT / Software / Data Analyst
IT System Support Specialist
IT / Software / Data Analyst
#58906
Remote / WFH
Tlingit Haida Tribal Business Corporation
Job Description
At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.
For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.
Together We Grow – One Mission, One Team – With a Commitment to Serve
Subsidiary: T&H Services
Job Title: IT System Support Specialist
Work Location: Guam
Labor Category: Full-Time Non-Exempt (CBA - Union)
Pay Rate: $32.50 per hour
About the Role
The IT Support Technician provides Tier 1 and Tier 2 Service Desk support by identifying, researching, and resolving moderately complex technical issues. This role supports end users with computer systems, applications, hardware, devices, system access, and related technology concerns. The Technician documents, tracks, and resolves issues using technical expertise, troubleshooting skills, and available support tools and systems. Responsibilities include responding to phone, email, and online support requests while collaborating with team members and other departments to ensure timely issue resolution and a high level of customer support.
What You'll Be Doing
Install, configure, and maintain computers, printers, peripherals, operating systems, and approved software applications
Provide technical support by diagnosing and resolving hardware, software, network connectivity, and mobile device issues
Enforce cybersecurity policies and procedures while ensuring system functionality, security, and compliance standards are maintained
Support, troubleshoot, and resolve issues related to the Maximo system
Research, analyze, and recommend solutions for complex or non-routine technical problems
Assist in the design, testing, implementation, documentation, and deployment of new systems and applications
Develop user training materials and provide desk-side and remote training and technical support to end users
For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.
Together We Grow – One Mission, One Team – With a Commitment to Serve
Subsidiary: T&H Services
Job Title: IT System Support Specialist
Work Location: Guam
Labor Category: Full-Time Non-Exempt (CBA - Union)
Pay Rate: $32.50 per hour
About the Role
The IT Support Technician provides Tier 1 and Tier 2 Service Desk support by identifying, researching, and resolving moderately complex technical issues. This role supports end users with computer systems, applications, hardware, devices, system access, and related technology concerns. The Technician documents, tracks, and resolves issues using technical expertise, troubleshooting skills, and available support tools and systems. Responsibilities include responding to phone, email, and online support requests while collaborating with team members and other departments to ensure timely issue resolution and a high level of customer support.
What You'll Be Doing
Install, configure, and maintain computers, printers, peripherals, operating systems, and approved software applications
Provide technical support by diagnosing and resolving hardware, software, network connectivity, and mobile device issues
Enforce cybersecurity policies and procedures while ensuring system functionality, security, and compliance standards are maintained
Support, troubleshoot, and resolve issues related to the Maximo system
Research, analyze, and recommend solutions for complex or non-routine technical problems
Assist in the design, testing, implementation, documentation, and deployment of new systems and applications
Develop user training materials and provide desk-side and remote training and technical support to end users
