Verified Job
IT / Software / Data Analyst
IT Support Technician — Level 1/2- job post Telecom Options
IT / Software / Data Analyst
#758721
Remote / WFH
Telecom Options
Job Description
Full job description
IT Support Technician — Level 1/2
Telecom Options Inc. — Winkler / Morden & Southern Manitoba
Full-Time (Part-Time Considered) | Hourly | $20–$28/hr + mileage (based on experience)
About Us
Telecom Options Inc. has been serving Manitoba businesses since 1997, expanding into full-spectrum IT services in 2015. We're a full-service B2B Managed Service Provider supporting small and medium-sized businesses across managed IT services, Microsoft 365, VoIP, alarm systems and CCTV camera systems, AV integration, internet and telephony circuits, and hardware solutions. Our small, close-knit team values hands-on problem solving, accountability, and doing the job right the first time.
The Role
We're looking for an IT Support Technician (Level 1/2) to join our team and support clients across Winkler, Morden, and the surrounding Southern Manitoba region. This is a hands-on, client-facing role that starts with core IT support — workstations, networks, and Microsoft 365 environments — with growth into structured cabling, telephony, and AV work as your skills develop. No two days look the same — one day you might be resolving a helpdesk ticket or setting up a new employee's workstation, the next you're troubleshooting a network issue on-site or assisting a more experienced tech with a cabling run.
We're training-focused: you'll shadow experienced technicians while we determine the right fit for you and the team, and you'll be mentored by whichever team member has the expertise for the task at hand. Experience is an asset, but we're prepared to train the right candidate from the ground up.
What You'll Do
● Provide Level 1/2 on-site and remote IT support for client workstations, servers, and networks
● Assist with user onboarding/offboarding, Microsoft 365 administration tasks, and endpoint provisioning
● Troubleshoot network connectivity issues (routers, switches, firewalls, Wi-Fi) under guidance
● Represent Telecom Options professionally at client sites, including schools and community organizations
● As your skills grow: assist with structured cabling installs (copper and fiber), VoIP/telephony systems, AV integration, and alarm/CCTV installations
● Assist with internet circuit installations and cutovers as needed
● Travel across Southern Manitoba to service our client base — this route is a core part of the role
What You Bring
● A foundational aptitude for IT troubleshooting — comfort with Windows environments, general networking concepts, and a genuine interest in learning new systems (formal IT education or certifications such as CompTIA A+/Network+ or Microsoft credentials are an asset but not required)
IT Support Technician — Level 1/2
Telecom Options Inc. — Winkler / Morden & Southern Manitoba
Full-Time (Part-Time Considered) | Hourly | $20–$28/hr + mileage (based on experience)
About Us
Telecom Options Inc. has been serving Manitoba businesses since 1997, expanding into full-spectrum IT services in 2015. We're a full-service B2B Managed Service Provider supporting small and medium-sized businesses across managed IT services, Microsoft 365, VoIP, alarm systems and CCTV camera systems, AV integration, internet and telephony circuits, and hardware solutions. Our small, close-knit team values hands-on problem solving, accountability, and doing the job right the first time.
The Role
We're looking for an IT Support Technician (Level 1/2) to join our team and support clients across Winkler, Morden, and the surrounding Southern Manitoba region. This is a hands-on, client-facing role that starts with core IT support — workstations, networks, and Microsoft 365 environments — with growth into structured cabling, telephony, and AV work as your skills develop. No two days look the same — one day you might be resolving a helpdesk ticket or setting up a new employee's workstation, the next you're troubleshooting a network issue on-site or assisting a more experienced tech with a cabling run.
We're training-focused: you'll shadow experienced technicians while we determine the right fit for you and the team, and you'll be mentored by whichever team member has the expertise for the task at hand. Experience is an asset, but we're prepared to train the right candidate from the ground up.
What You'll Do
● Provide Level 1/2 on-site and remote IT support for client workstations, servers, and networks
● Assist with user onboarding/offboarding, Microsoft 365 administration tasks, and endpoint provisioning
● Troubleshoot network connectivity issues (routers, switches, firewalls, Wi-Fi) under guidance
● Represent Telecom Options professionally at client sites, including schools and community organizations
● As your skills grow: assist with structured cabling installs (copper and fiber), VoIP/telephony systems, AV integration, and alarm/CCTV installations
● Assist with internet circuit installations and cutovers as needed
● Travel across Southern Manitoba to service our client base — this route is a core part of the role
What You Bring
● A foundational aptitude for IT troubleshooting — comfort with Windows environments, general networking concepts, and a genuine interest in learning new systems (formal IT education or certifications such as CompTIA A+/Network+ or Microsoft credentials are an asset but not required)
