Verified Job
IT / Software / Data Analyst
IT Support Specialist (Tier 3)- job post G23 Technologies Inc
IT / Software / Data Analyst
#758723
Remote / WFH
G23 Technologies Inc
Job Description
Full job description
Job Summary
The IT Support Specialist (Tier 3) serves as the final escalation point for complex technical issues while also playing an integral role in growing the business through external client engagement. This individual will provide expert-level IT troubleshooting, project management, and infrastructure support while also identifying and pursuing new opportunities for G23 Technologies' services.
This is a dual-role position, combining technical leadership with business development incentives. While IT support remains the core function, the successful candidate will be highly incentivized to develop external business relationships, generate leads, work with the outbound sales team, and expand G23 Technologies’ customer base.
Responsibilities
Advanced Technical Support & IT Consulting
Serve as the final escalation point for IT issues that cannot be resolved by Tier 1 and Tier 2 support teams.
Diagnose, analyze, and resolve critical IT, networking, and security challenges for external clients.
Design, configure, and maintain enterprise IT infrastructures, including cloud platforms, servers, networks, and cybersecurity measures.
Install, configure, and service professional audio-visual systems for commercial, residential, and event-based applications.
Job Summary
The IT Support Specialist (Tier 3) serves as the final escalation point for complex technical issues while also playing an integral role in growing the business through external client engagement. This individual will provide expert-level IT troubleshooting, project management, and infrastructure support while also identifying and pursuing new opportunities for G23 Technologies' services.
This is a dual-role position, combining technical leadership with business development incentives. While IT support remains the core function, the successful candidate will be highly incentivized to develop external business relationships, generate leads, work with the outbound sales team, and expand G23 Technologies’ customer base.
Responsibilities
Advanced Technical Support & IT Consulting
Serve as the final escalation point for IT issues that cannot be resolved by Tier 1 and Tier 2 support teams.
Diagnose, analyze, and resolve critical IT, networking, and security challenges for external clients.
Design, configure, and maintain enterprise IT infrastructures, including cloud platforms, servers, networks, and cybersecurity measures.
Install, configure, and service professional audio-visual systems for commercial, residential, and event-based applications.
