Verified Job
IT / Software / Data Analyst
IT Support Specalist
IT / Software / Data Analyst
#58738
Remote / WFH
ATC
Job Description
Title - Senior Senior It Support Specalist
Location - Mechanicsburg, PA
Onsite interview need
Responsibilities
Able to coordinate, communicate, document, track progress and status on initiatives.
Familiarization with project management concepts
Responds to management’s special requests for asset information.
Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
Responds to Service Desk tickets requiring Level 2 asset management attention.
Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
Create documentation for technical staff and end user.
Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
Familiar VMware Virtual Desktop Infrastructure
Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
Location - Mechanicsburg, PA
Onsite interview need
Responsibilities
Able to coordinate, communicate, document, track progress and status on initiatives.
Familiarization with project management concepts
Responds to management’s special requests for asset information.
Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
Responds to Service Desk tickets requiring Level 2 asset management attention.
Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
Create documentation for technical staff and end user.
Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
Familiar VMware Virtual Desktop Infrastructure
Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
