IT Site Support Technician

As an IT Site Support L1 Technician , you play a critical role in executing client's mission by supporting our internal and external users and providing IT Support, network, and other IT related services. You are responsible for troubleshooting routine and non-routine problems - including desktop and application software support, networking, VOIP, print services, email, and hardware versus network issues onsite. You will also use specific IT skills and abilities to identify develop, and maintain technologies where they most make sense.

One of the requirements for this position is a passion for serving customers with an ability to adapt quickly and engage in both problem resolution and problem prevention. We expect you to be a self-starter, technically adept, able to work independently and within a team, and have a friendly positive attitude.

How You Will Make An Impact
• Analyse, test, and debug compute device systems.
• Customize systems for specific functional areas or unique user needs.
• Laptop/Desktop Break-Fix, Remote Desktop Support.
• Support OS, variety of applications, security agents/services, and hardware issues for users (MAC OS, Windows, IOS, Android)
• Resolve technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
• Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes.
• Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
• Reimaging with Data transfer a requirement
• New HW delivery and setup. May require lifting of boxes and compute HW in addition to installation under desks
• Printer installation and troubleshooting.
• Problem diagnosis and resolution.
• Reporting to customers and management on status, resource needs, and projected outcomes.
• Ensure client satisfaction and client management.
• Provide user training and education.

What You Will Need To Succeed
• 3 - 5 years of IT support experience.
• Strong diagnostic skills and ability to troubleshoot computer hardware problems.
• Advanced familiarity with Operating Systems:
• Basic understanding of Active directory , Networking, Voice, WiFi and IT infrastructure , Should be able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice
• Technical knowledge of laptop PCs, virtual workstations, Microsoft Windows OS and networking.
• Experience with ServiceNow, or