IT Infrastructure Monitoring & Event Management Lead (ServiceNow Event Management)

City Division: Technology Services

Job Type & Duration: Permanent Full Time

Salary: $ 113,683 - $155,216

Shift Information: Monday to Friday, 35 Hours per Week

Number of Positions Open: 1

JOB SUMMARY:

IT Infrastructure Monitoring & Event Management Lead ServiceNow Event Management (Senior Technical Support Specialist 1) will be responsible for leading the City's IT infrastructure monitoring & event management service line, leveraging ServiceNow as the City's enterprise platform for monitoring & event management. Reporting to the Manager, IT Service and Asset Management, this role is both strategic and hands-on, leading the operational team responsible for end-to-end monitoring of IT infrastructure components, system performance, and application availability across the City's IT landscape, with ServiceNow serving as the centralized monitoring & event management platform.

A key focus of this role will be to lead the transition from the City's existing IT infrastructure monitoring & event management platform to the ServiceNow IT Operations Management (ITOM) Monitoring & Event Management suite. This includes engaging professional services, managing stakeholder relationships, and ensuring business continuity throughout the transformation.

The successful candidate will work closely with IT infrastructure, application, and service management teams, serve as the primary technical authority for IT infrastructure monitoring & event management tools, and manage vendor and stakeholder relationships to deliver continuous improvements and operational excellence.

Posting details: https://acrobat.adobe.com/id/urn: aaid: sc: US: 31405168-5223-4298-a81a-0e066656acdb

TES Contacts Raphael & Brian

Work Location: Hybrid remote in North York, ON M3C 3N3