Verified Job
IT / Software / Data Analyst
IT Helpdesk Engineer
IT / Software / Data Analyst
#676841
Remote / WFH
Job Description
Full job description
AMI has been protecting and restoring whats important to New Zealanders for more than 90 years. Part of IAG New Zealand Limited (known as IAG), we're one of New Zealands most trusted brands, there for when it matters most for our customers, communities and country.
Make your mark as an IT Helpdesk Engineer Hub Services, where technical knowhow meets peoplefocused support. In this role, youll be the first point of contact for Hub Services colleagues needing IT assistance, keeping them connected, productive, and ready to deliver for our customers. Your work helps minimise disruption, maintain trust in our systems, and ensure a seamless tech experience across the business. This is a permanent full-time role based in tautahi (Christchurch).
Ng Mahi Hei Whakatutuki Mu What You'll Do
Respond promptly to technical assistance requests via phone, email, or in persondiagnosing and resolving hardware and software issues efficiently.
Log all help desk interactions, track requests, and document resolutions to ensure transparency and effective followup.
Identify and escalate urgent issues to the appropriate technical specialists for timely resolution.
Follow standard operating procedures, including the use and administration of help desk tools and systems.
Prepare reports on support activities, highlight recurring issues, and stay informed on system changes.
Support a safe, inclusive, and collaborative workplace by rolemodelling the IAG Way and our Heart values.
u Pkenga me u Wheako What You'll Bring
Related experience in IT support, troubleshooting, and customer service.
Working knowledge of common software, hardware, and relevant technical equipment.
Familiarity with calltracking or help desk ticketing systems.
Strong problemsolving capability and the ability to work calmly under pressure.
Excellent communication and interpersonal skills, with a genuine focus on service.
Bachelors degree in an IT-related field (preferred, but not essential).
T Mtau ki a Koutou What We Offer
Boosted KiwiSaver with 4% employer contribution and life insurance as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Annual $500 health& wellbeing payment.
14 Weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Thursday 12th February 2026 9:59PM NZDT
Make sure to discuss your application with your current manager before applying.
T Mtau Ratonga Tautoko Adjustments& Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@iag.co.nz for a confidential conversation.
AMI has been protecting and restoring whats important to New Zealanders for more than 90 years. Part of IAG New Zealand Limited (known as IAG), we're one of New Zealands most trusted brands, there for when it matters most for our customers, communities and country.
Make your mark as an IT Helpdesk Engineer Hub Services, where technical knowhow meets peoplefocused support. In this role, youll be the first point of contact for Hub Services colleagues needing IT assistance, keeping them connected, productive, and ready to deliver for our customers. Your work helps minimise disruption, maintain trust in our systems, and ensure a seamless tech experience across the business. This is a permanent full-time role based in tautahi (Christchurch).
Ng Mahi Hei Whakatutuki Mu What You'll Do
Respond promptly to technical assistance requests via phone, email, or in persondiagnosing and resolving hardware and software issues efficiently.
Log all help desk interactions, track requests, and document resolutions to ensure transparency and effective followup.
Identify and escalate urgent issues to the appropriate technical specialists for timely resolution.
Follow standard operating procedures, including the use and administration of help desk tools and systems.
Prepare reports on support activities, highlight recurring issues, and stay informed on system changes.
Support a safe, inclusive, and collaborative workplace by rolemodelling the IAG Way and our Heart values.
u Pkenga me u Wheako What You'll Bring
Related experience in IT support, troubleshooting, and customer service.
Working knowledge of common software, hardware, and relevant technical equipment.
Familiarity with calltracking or help desk ticketing systems.
Strong problemsolving capability and the ability to work calmly under pressure.
Excellent communication and interpersonal skills, with a genuine focus on service.
Bachelors degree in an IT-related field (preferred, but not essential).
T Mtau ki a Koutou What We Offer
Boosted KiwiSaver with 4% employer contribution and life insurance as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Annual $500 health& wellbeing payment.
14 Weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Thursday 12th February 2026 9:59PM NZDT
Make sure to discuss your application with your current manager before applying.
T Mtau Ratonga Tautoko Adjustments& Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@iag.co.nz for a confidential conversation.
