IT Executive

An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Executive will perform the following tasks to the highest standards:

Financial Returns
• Assist in the creation of and work within the established IT department budget and control expenses

People
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Guest Experience
• To maintain the user activity on the server (login creation/GPO)
• Check various event logs in the servers and capacity utilization
• PMS , POS and other hotel related software maintenance and trouble shooting
• Interact with AMC vendor for hardware replacement.
• Maintenance of Backup and testing of tapes by restoring it
• To take active part in the running of the IT operations and interacts with other departments in resolving issues.
• Follow up on the pending issues.

Responsible Business
• Maintain and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiatives.
• May be responsible for hotel security to minimise risk of theft, crime and other hazards.
• Perform other duties as assigned.

What are we looking for?

IT Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Read more