Verified Job
IT / Software / Data Analyst
IT Desktop Engineer (Field Engineer)
IT / Software / Data Analyst
#717099
Remote / WFH
Network Squad Ltd
Job Description
About Us: Network Squad Ltd is a fast-growing IT services provider delivering reliable solutions in infrastructure, support, and security across the UK. As part of our expansion, we’re looking for a skilled IT Desktop Engineer to join our dynamic support team.
Role Overview:
As an IT Desktop Engineer, you’ll be the first point of contact for end-user support issues, providing hands-on and remote troubleshooting for desktops, laptops, peripherals, and software applications. You’ll play a key role in maintaining seamless technical operations for our clients and internal users.
Key Responsibilities:
Provide 1st and 2nd line support for desktops, laptops, printers, and other peripherals
Troubleshoot Windows OS, Office 365, and general software issues
Install, configure, and maintain hardware and software
Manage Active Directory tasks (password resets, user management, etc.)
Handle remote support via phone, email, and remote desktop tools
Support hardware replacements, upgrades, and repairs
Collaborate with other engineers to resolve complex issues
Maintain documentation of issues, solutions, and system changes
Qualifications:
Proven experience as an IT Support or Desktop Engineer
Strong knowledge of Windows 10/11, Office 365, and basic networking
Familiar with Active Directory and basic server-side support (a plus)
Good understanding of PC hardware troubleshooting
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Customer-focused mindset
Experience with MSP (Managed Service Provider) environments
IT certifications like CompTIA A+, Microsoft MCP, or similar (preferred but not essential)
Age must be between 28 to 45 years.
Application question(s):
Are you self-employed or contractor?
Have you worked in a Managed Service Provider (MSP) environment before?
What is your process for installing and configuring a new laptop for a user?
Do you have a car & driving license?
Do you currently hold a valid Security Check (SC) clearance, or have you previously undergone SC vetting?
Are you a British national? Or could you share the type of visa you hold and its expiry date?
Can you join immediately?
Work Location: In person
Role Overview:
As an IT Desktop Engineer, you’ll be the first point of contact for end-user support issues, providing hands-on and remote troubleshooting for desktops, laptops, peripherals, and software applications. You’ll play a key role in maintaining seamless technical operations for our clients and internal users.
Key Responsibilities:
Provide 1st and 2nd line support for desktops, laptops, printers, and other peripherals
Troubleshoot Windows OS, Office 365, and general software issues
Install, configure, and maintain hardware and software
Manage Active Directory tasks (password resets, user management, etc.)
Handle remote support via phone, email, and remote desktop tools
Support hardware replacements, upgrades, and repairs
Collaborate with other engineers to resolve complex issues
Maintain documentation of issues, solutions, and system changes
Qualifications:
Proven experience as an IT Support or Desktop Engineer
Strong knowledge of Windows 10/11, Office 365, and basic networking
Familiar with Active Directory and basic server-side support (a plus)
Good understanding of PC hardware troubleshooting
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Customer-focused mindset
Experience with MSP (Managed Service Provider) environments
IT certifications like CompTIA A+, Microsoft MCP, or similar (preferred but not essential)
Age must be between 28 to 45 years.
Application question(s):
Are you self-employed or contractor?
Have you worked in a Managed Service Provider (MSP) environment before?
What is your process for installing and configuring a new laptop for a user?
Do you have a car & driving license?
Do you currently hold a valid Security Check (SC) clearance, or have you previously undergone SC vetting?
Are you a British national? Or could you share the type of visa you hold and its expiry date?
Can you join immediately?
Work Location: In person
