Verified Job
Other Jobs
It configuration
Other Jobs
#802417
Remote / WFH
Sigma aldrich
Job Description
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
Who you are:
• Provide Level 3 production support for Medidata clinical data management systems like Rave EDC, Coder+, Designer, Rave Safety Gateway, and TSDV, addressing complex configuration, functional, and data-related issues.
• Impact and Risk Assessment for Medidata Releases and Configuration Changes
• Carry out approved configuration tasks in accordance with defined procedures and change controls.
• Outage Management
Support and manage planned and unplanned outages, including communication, troubleshooting, and service restoration.
• Release and Change Management
Manage all aspects of release and change activities, including planning, documentation updates, deployment, and postimplementation review.
• L3 Incident Management and Troubleshooting
Provide Level3 support for complex incidents, perform advanced troubleshooting, and timely resolution.
• Interface Team Coordination
Collaborate with interface/integration teams to provide required technical details, troubleshooting assistance, and impact analysis.
• Problem Management
Conduct problem investigations, identify root causes, recommend corrective actions, and support prevention of recurring issues.
• Audit Support
Provide required evidence, documentation, and support during internal and external audits.
• Qualification Documentation Updates
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
Who you are:
• Provide Level 3 production support for Medidata clinical data management systems like Rave EDC, Coder+, Designer, Rave Safety Gateway, and TSDV, addressing complex configuration, functional, and data-related issues.
• Impact and Risk Assessment for Medidata Releases and Configuration Changes
• Carry out approved configuration tasks in accordance with defined procedures and change controls.
• Outage Management
Support and manage planned and unplanned outages, including communication, troubleshooting, and service restoration.
• Release and Change Management
Manage all aspects of release and change activities, including planning, documentation updates, deployment, and postimplementation review.
• L3 Incident Management and Troubleshooting
Provide Level3 support for complex incidents, perform advanced troubleshooting, and timely resolution.
• Interface Team Coordination
Collaborate with interface/integration teams to provide required technical details, troubleshooting assistance, and impact analysis.
• Problem Management
Conduct problem investigations, identify root causes, recommend corrective actions, and support prevention of recurring issues.
• Audit Support
Provide required evidence, documentation, and support during internal and external audits.
• Qualification Documentation Updates
