IT Administrator (India)

Location: Hyderabad, India

Full-Time

Overview

We are seeking an experienced IT Administrator to support daily IT operations in a mixed office and lab environment. This role requires strong hands-on capability in end- user device provisioning, troubleshooting, and maintaining reliable IT services. The candidate should be comfortable working independently while following structured processes aligned with ITIL practices. and have an interest in emerging technologies such as AI to support evolving workplace capabilities.

Key Responsibilities

End-User Support and Device Management

 Provision, configure, and deploy laptops, desktops, and mobile devices

 Manage user onboarding, offboarding, and access setup

 Troubleshoot hardware, OS, and application issues (Windows/macOS)

 Maintain device inventory and lifecycle management (refresh, repair, disposal)

 Support lab devices, including setup and issue resolution in testing environments

IT Operations and Service Management

 Handle service requests and incidents in line with SLA expectations

 Follow ITIL-based practices (incident, request, problem management)

 Maintain documentation for standard operating procedures and known issues

 Coordinate with global or regional IT teams when escalation is required Infrastructure and Systems Support

 Administer Active Directory (user accounts, groups, basic GPOs)

 Support network connectivity issues (LAN/Wi-Fi, VPN, basic troubleshooting)

 Assist in managing office IT infrastructure (switches, routers, printers)

 Provide basic support for servers and shared services (file servers, backups, etc.)

Security and Compliance

 Ensure endpoint compliance with security policies (patching, antivirus, encryption)

 Support access control and least-privilege practices

 Assist with audits and IT policy enforcement

Vendor and Asset Coordination

 Liaise with vendors for hardware procurement, repairs, and maintenance

 Track and manage IT assets, licenses, and warranties

AI Enablement and Innovation

 Demonstrate interest in AI tools and technologies that improve workplace productivity

 Support rollout and adoption of company-approved AI tools

 Identify opportunities to automate repetitive IT or service desk tasks

Requirements

Experience and Skills

 6 to 10 years of experience in IT support or IT administration

 Strong hands-on experience with device provisioning and troubleshooting

 Good working knowledge of Active Directory and user management

 Basic understanding of networking (IP, DNS, DHCP, VPN)

 Exposure to server environments (Windows Server or similar)

 Familiarity with ITIL concepts and service desk workflows

Technical Competencies

 Windows and/or macOS administration

 Endpoint management tools (e.g., Intune, SCCM, or similar) is an advantage

 Ticketing systems (e.g., Jira Service Management or equivalent)

 Office 365 / Google Workspace administration

Soft Skills

 Strong problem-solving and analytical skills

 Clear communication with both technical and non-technical users

 Ability to prioritize tasks in a fast-paced environment

 Proactive and ownership-driven mindset

Preferred Qualifications

 ITIL Foundation certification (or equivalent experience)

 Experience supporting lab or engineering environments

 Exposure to automation or scripting (PowerShell, Bash) is a plus

 Hands-on exposure to AI tools (e.g., ChatGPT, Microsoft Copilot, automation platforms)

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