Internship for customer support

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
Experience – Fresher or any experience
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required

5 days working

Rotational shift

cab :yes

Project duration : 12 month

Job Types: Full-time, Fresher, Internship, Contractual / Temporary
Contract length: 12 months

Salary: ₹17,000.00 per month

Schedule:
• Day shift
• Flexible shift
• Monday to Friday
• Rotational shift

Ability to commute/relocate:
• Gurugram, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Speak with the employer
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