International Long Distance Engineer Surveillance

We at Jio are hiring for International Long Distance Engineer Surveillance and L1 FM IP (247)

Key requirements are
• Education : B.E in Electronics & Engineering / Computer Engineering / Information Technologies/Computer Science
• Experience of 8- 12 years

Job Description
• Troubleshoot network cases and customer service cases escalated by L1 Engineer
• Perform analysis and diagnosis on complex networking problems, identify issues and resolve faults.
• Proactively analysis Internet traffic pattern & backbone links utilization and do traffic optimization best available path.
• Liaise with Planning team, Billing team , NLD TAC ,IP Transit service Provider, Internet Exchange, Private Peers, ILD Transport team and Global PoP Engineers to manage and clear Network / IP Products related faults.
• Communicate with L1 engineer /ILDPoP Engineers / RHE engineers and escalate where necessary both internally and externally in order to meet SLAs
• Train newly joined L1 engineer and Share knowledge on ILD network
• Maintain MTTR,MTTN,RFO,RCA and Service reports to the customers as per the KPI
• Follow Global work instructions to all laid down procedures and ensure service quality.
• Handle escalations and be a focal point to all IP network related queries.
• Participate in Planned works Impact analysis before performing Planned event Schedule.
• Maintain proper documentation of Lesson Learn, repeated cases, Internet traffic analysis.
• Additional responsibility to manage DCN network , International Roaming and Voice setup.
• Initiate and take part in planned restoration and normalization activities as per laid down procedure.

Key Deliverables
• Reduce downtime on network related fault by providing workarounds and alternatives.
• Resolve / Restore traffic impacted customer services within define MTTR
• Execute scheduled planned work in Switches ,Routers at all domestic & international POP locations .
• Maintain MTTN and MTTR as per defined SLA
• Emergency provisioning work on receipt of works order
• Complete Major/Minor planned event activity within maintenance window
• Alarm Management as per set KQI and levels in technical support.
• A self-starter able to work independently but comfortable working in a team environment.
• ILD NW Node Availability for service
• ILD PoP/GW Availability for service
• 1.1ILD Link availability for service
• IPBB and IPT Availability
• Team development & Skill upgradation

Skill Sets
• Working experience in Core NOC operations in Global domain.
• Technical competence in Cisco, Juniper routers and switches and Firewalls
• Basic understanding of Transport /Voice/International Roaming Network
• Certification : CCNA/CCNP ( Routing & Switching)
• Hands-On experience on Routing & Switching and routing protocols BGP /ISIS/OSPF/MPLS/Class of Services/Firewall
• Traffic engineering , routing Policy
• Cisco ASR9K ,1K, Nexus Switch and Firewall
• Good analytical and problem-solving skills
• A self-starter able to work independently but comfortable working in a team environment.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources