Intake and Triage Supervisor (Prioritised)

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that replaces the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It acknowledges the harm done and is trauma informed, inclusive, and culturally safe. The FAS has a dedicated pathway for all Aboriginal and Torres Strait Islander victims of violent crime, known as the Marra Yattakunar Pathway.

About the Role:

Reporting to the FAS Senior Manager - Operations, with practice leadership from the Marra Yattakunar Assessment Manager, you will be responsible for the management of a team of specialist Intake and Triage Officers working primarily with Aboriginal victims of crime through a specialist application pathway.

Some of your duties will include:

Managing a team of FAS Intake and Triage Officers in the Marra Yattakunar Pathway, supporting and guiding them to deliver quality and consistent service, including inbound calls on the Marra Yuttakunar helpline
Acting as an initial escalation point for complex applications
Managing the daily operation of the specialist intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the specialist intake and triage function meets daily service targets and functional responsibilities.
To learn more about this role before applying, please read the attached position description.

About You:

As our ideal candidate, you will possess:

Demonstrated knowledge and understanding of the Aboriginal community, both society and culture, and the issues impacting it
Demonstrated ability to communicate sensitively and work effectively with the Victorian Aboriginal community
Experience operating in an intake and triage team within a complex service delivery environment
Experience working with victims of family violence, sexual assault, and victims of crime more broadly and an understanding of the systemic barriers faced by marginalised communities including Aboriginal Communities in the justice system.
Demonstrated commitment to trauma-informed practice, and the ability to apply an intersectional lens in service delivery, engage in reflective practice, support and inform victims of crime, and consider lived experience in service delivery.
How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work. Read more