Insurance Associate

Position Summary

The incumbent will be responsible for leading, coordinating and managing all Knowledge acquisition, management enhancement initiatives pertaining to aligned processes of a line of business. This includes Migration knowledge transfer deliverables, New Hire training planning, scheduling, completing, measuring and reporting; business as usual deliverables like refresher training, Training need identification, analysis and solutions.

Job Responsibilities

Essential Functions
• Communication skills – should be able to read and interpret business documents and communicate in English language with the internal and external customers if required.
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Adaptability to change
• Self-disciplined and result oriented
• Ability to manage multiple tasks prioritizing effectively.
• Ability to find creative and innovative solutions to business problems
• Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the “at a glance” information.
• Excellent knowledge of MS Excel, Word Power Point
• Ability to work with multiple stakeholders across mandatory
• Self-motivated, Self-disciplined , result oriented, well organized and flexible with a sense of urgency approach Must be flexible to mirror / overlap US Daytime work hours
• Team work/ Managing Self / Adaptability
• Good with people management
• Adaptability to change
• Ability to manage multiple tasks prioritizing effectively
• Ability to proactively escalate issues when required

Knowledge, Skills and Abilities

Process Specific Skills
• Good Communication skills (verbal written)

Knowledge and skills
• Ability to manage, analyze and report training data in multiple dimensions
• Good presentation skills (MS PowerPoint)

Other Requirements
• Ability to continually work in a challenging environment.
• Knowledge of MS Office - Excel, Power Point, Word
• Self-initiated and zeal for continuous improvement
• Should be able to present effectively
• Adaptability to change
• Ability to manage multiple tasks prioritizing effectively

Working Relationships

Internal Contacts
• Training, HR, Operations and other Enabling

Education Requirements

Education Requirements
• Graduate or Diploma holders with at least 15 years of education

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2024. In 2024, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law Read more