Inside Sales/Customer Service

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Here’s how the job qualifications align with your profile.
Skills

Pricing
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Organizational skills
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Computer skills
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Education

Associate's degree
 
Job details
Here’s how the job details align with your profile.
Pay

$23 - $25 an hour
Job type

Full-time
Shift and schedule

Overtime

Monday to Friday
 
Location
Estimated commute
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Job address
11949 Fm 529 Road, Houston, TX 77041
 
Benefits
Pulled from the full job description
401(k) matching
Dental insurance
Disability insurance
Health insurance
Pet insurance
Profit sharing
Vision insurance
 
Full job description
CERTEX USA is looking for an enthusiastic, experienced Inside Sales/Customer Service Representative in Houston, TX to join our Team!

Position Overview

As an Inside Sales/Customer Service Representative, you will assess needs, produce quotes and proposals, prepare contracts and ensure customer satisfaction. To ensure success you must keep up to date on products and equipment, through regular communication with vendors and manufacturers.

Key Responsibilities/Essential Duties

Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations to recommend specific products and solutions
Recommend alternate products based on cost, availability or specifications
Present price, credit and terms in accordance with standard procedures of the company
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding the availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Develop meaningful relationships with customers to encourage trust and loyalty
Actively participate in shipping, receiving and inventory processes
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Fill requests for catalogs, information or samples
Capturing accurate and complete information in Company software
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Present a professional image at all times to customers and vendors
Required Skills/Abilities

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to calculate percentages and pricing quickly and accurately
Strong Time Management skills
Ability to work independently
Other Requirements

Pass pre-employment drug and alcohol screen and criminal background check
Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
Display a professional and courteous attitude
Report to work at the designated start time/maintain a strong attendance record
Willing to travel to various work sites or training as required
Willing to work overtime when necessary
Strictly adhere to safety requirements and procedures and comply with the Company’s “Stop Work” policy
Wear personal protective equipment (PPE) in designation operations and production areas as directed
Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required
Education and Experience

Associate degree (Preferred)
Customer Service 2 years (required)
Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
Must be persistent, energetic, and entrepreneurial
PC proficiency
Working Conditions, Hours, Travel

This job operates in an office and warehouse environment
This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
This is a full-time position with standard hours of Monday through Friday, 40 hours per week.
Minimal travel is expected for this position
Physical Requirements

Ability to sit for long periods of time
Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
Ability to reach, bend, stoop occasionally
May occasionally lift or move up to 25 pounds
Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits:

Pay Range - $23.00 -$25.00
Retention Bonus
Monthly Profit-Sharing Opportunity
Uniforms Provided
Steel Toe Boot Allowance
Vacation and Sick Leave
9 Holidays and 1 Floating Holiday
401k with 401k Match
Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

E-Verify

CERTEX USA, LLC, is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. CERTEX utilizes E-Verify. Read more