Inside Sales Representative Aftermarket

The primary role of the Government Inside Sales Representative is developing and maintaining relationships with United States and foreign government agencies and public sector clients to generate sales opportunities and support company growth. This role manages inbound and outbound sales activities, prepares quotes and proposals, follows up on bids and contracts, and works closely with internal teams to ensure customer satisfaction and timely delivery of products or services. This new role replaces our current Aftermarket Defense Account Manager role that includes outside sales responsibilities.

Respond to customer inquiries regarding products, pricing, contracts, and availability
Prepare and submit quotes, proposals, and bid documentation in accordance with government requirements
Negotiate price and terms and secure purchased orders on quoted opportunities
Follow up on open quotes, bids, and contract opportunities to maximize sales conversion
Assist in sales forecasting activities to support budget planning and financial reporting
Obtain target pricing and insight into competitors to bolster margins on competitive and sole sourced aftermarket business opportunities
Forge effective working relationships with sales, engineering, quality and operations in the business to successfully champion customer interests
Develop and maintain relationships with government customers and distributors
Generate new business opportunities through outbound calls, emails, and lead follow-up
Maintain knowledge of government purchasing processes, contracts, and procurement regulations
Track sales activities, opportunities, and customer interactions
Coordinate with operations, purchasing, and logistics teams to ensure accurate order fulfillment
Maintain current knowledge of company products, services, and competitive offerings
Assist with contract renewals and ongoing account activities
Meet or exceed established sales goals and performance metrics
Produce effective verbal and written communication
Effectively utilize ERP and CRM systems as well as basic business software programs (Excel, Word, Power Point, etc.)

Associate or bachelor’s degree preferred
5+ years’ experience in customer service/inside sales in the aerospace/defense aftermarket
Understanding of the US FARs/DFAR’s and solicitation processes
Professional presentation and communication skills
The initiative and ability to develop, implement, and achieve ambitious performance goals
Excellent interpersonal skills, capability to work with ITT’s diverse and global employee base including the ability to motivate, energize, and enhance the performance of teammates
Ability to manage multiple projects and deadlines in a fast-paced environment
Customer focused attitude – the ability to be flexible and adaptive to support accounts in whatever ways may be required to bolster partnerships
Strong organizational skills and attention to detail
Knowledge of government procurement processes is a plus

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.


“ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.”

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