Verified Job
Work from home
Information Technology Help Desk Support
Work from home
#669272
Remote / WFH
Job Description
D3 Search is actively seeking the following IT Helpdesk Support Representative on behalf of a prominent CA-based law practice with a headquartered office situated in Beverly Hills, CA (90212).
Position Title:
• IT Helpdesk Support Representative. Note: 2+ yrs. relevant application-based helpdesk support experience ideally in a LAW FIRM environment.
Location/Map:
Beverly Hills, CA (90212)
Employment Status:
Full-time/direct-hire employment. Non-exempt role (OT Eligible).
Employer Work Model:
Flexible hybrid 3 onsite/2 remote work model. Hours are 10:00 a.m. - 7:00 p.m.
Job Summary:
The IT Help Desk Support Representative will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.
Duties and Responsibilities:
• Identifies, investigates, and resolves users’ problems with computers software and hardware.
• Serves as the first point of contact for users seeking technical assistance over the phone, by chat, by email, or in person.
• Supports users onsite or remotely, on business hardware and software. Support may include answering questions, troubleshooting problems with network, operating systems, or applications and teaching or instructing customers regarding software or hardware functionality, communicating the respective policy.
• Build, install, configure PCs, and perform software upgrades as necessary.
• Setup wireless printers.
• Assist with remote networking issues.
• Work within the help desk ticketing system. Update tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job including a post-resolution follow-up to help requests.
• Managing IT hardware inventory.
• Collaborate with external technical support to explain errors and/or recommend modifications in programs if unable to troubleshoot internally.
• Procure or troubleshoot IT equipment (Cell Phone, Zoom Phone, laptops/ desktops, Zoom Room, setup) or related software.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Knows when to direct unresolved issues to the next level of support personnel.
Required Skills and Abilities:
• Bachelor’s Degree or Program Certificate preferred.
• Proficient with or the ability to quickly learn an array of computer hardware and software programs.
• Excellent verbal, written communication, and organizational skills, as well as a strong customer service focus, operating with patience and the ability to explain technical issues to technical and nontechnical employees and customers.
• Experience with desktop operating systems including Microsoft Windows 11 and Mac OS X.
• Working knowledge of MS Office suite, application support experience including Microsoft office 365, Adobe Acrobat DC, wireless and network printers, scanners, mobile devices, tablets, and other computer-related hardware, and phone systems.
• Comfortable with speaking on the telephone and uses a professional and pleasant telephone manner.
• Strong analytical and problem-solving skills.
• Law firm experience specifically with iManage (a document management system) and Litera Compare (a legal document comparison software) is a plus.
Annual Compensation/Salary & Benefits:
This is a full-time, direct hire position paying 75K - 95K (DOE/DOQ) and offering a comprehensive & robust benefits package.
If interested in this full-time/direct hire IT Helpdesk Support role with this highly respected CA-based law practice headquartered in Beverly Hills, CA (90212), and you meet the above qualifications/requirements, please do not hesitate to contact the following D3 rep.:
Domenic Ferrante D3 Search
📡 www.d3search.com
📬domenic@d3search.com ☎️ 213-785-2485
D3 Legal Search, LLC (aka D3 Search) and its clients are equal opportunity employers. Pursuant to local ordinances, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
Position Title:
• IT Helpdesk Support Representative. Note: 2+ yrs. relevant application-based helpdesk support experience ideally in a LAW FIRM environment.
Location/Map:
Beverly Hills, CA (90212)
Employment Status:
Full-time/direct-hire employment. Non-exempt role (OT Eligible).
Employer Work Model:
Flexible hybrid 3 onsite/2 remote work model. Hours are 10:00 a.m. - 7:00 p.m.
Job Summary:
The IT Help Desk Support Representative will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.
Duties and Responsibilities:
• Identifies, investigates, and resolves users’ problems with computers software and hardware.
• Serves as the first point of contact for users seeking technical assistance over the phone, by chat, by email, or in person.
• Supports users onsite or remotely, on business hardware and software. Support may include answering questions, troubleshooting problems with network, operating systems, or applications and teaching or instructing customers regarding software or hardware functionality, communicating the respective policy.
• Build, install, configure PCs, and perform software upgrades as necessary.
• Setup wireless printers.
• Assist with remote networking issues.
• Work within the help desk ticketing system. Update tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job including a post-resolution follow-up to help requests.
• Managing IT hardware inventory.
• Collaborate with external technical support to explain errors and/or recommend modifications in programs if unable to troubleshoot internally.
• Procure or troubleshoot IT equipment (Cell Phone, Zoom Phone, laptops/ desktops, Zoom Room, setup) or related software.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Knows when to direct unresolved issues to the next level of support personnel.
Required Skills and Abilities:
• Bachelor’s Degree or Program Certificate preferred.
• Proficient with or the ability to quickly learn an array of computer hardware and software programs.
• Excellent verbal, written communication, and organizational skills, as well as a strong customer service focus, operating with patience and the ability to explain technical issues to technical and nontechnical employees and customers.
• Experience with desktop operating systems including Microsoft Windows 11 and Mac OS X.
• Working knowledge of MS Office suite, application support experience including Microsoft office 365, Adobe Acrobat DC, wireless and network printers, scanners, mobile devices, tablets, and other computer-related hardware, and phone systems.
• Comfortable with speaking on the telephone and uses a professional and pleasant telephone manner.
• Strong analytical and problem-solving skills.
• Law firm experience specifically with iManage (a document management system) and Litera Compare (a legal document comparison software) is a plus.
Annual Compensation/Salary & Benefits:
This is a full-time, direct hire position paying 75K - 95K (DOE/DOQ) and offering a comprehensive & robust benefits package.
If interested in this full-time/direct hire IT Helpdesk Support role with this highly respected CA-based law practice headquartered in Beverly Hills, CA (90212), and you meet the above qualifications/requirements, please do not hesitate to contact the following D3 rep.:
Domenic Ferrante D3 Search
📡 www.d3search.com
📬domenic@d3search.com ☎️ 213-785-2485
D3 Legal Search, LLC (aka D3 Search) and its clients are equal opportunity employers. Pursuant to local ordinances, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
