Inbound Customer Support

Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers.

· Full-Time positions available

· Shifts available between 4pm-+am IST

· Fluent in speaking, writing, and reading English Required

· Great, secure, premier office located in Mindspace, Malad West, Mumbai with lots of perks – lounge, game room, onsite parking + much more

· Mentoring and guidance from Canadian Management Team

Requirements

The ideal candidate must enjoy a teamwork oriented environment, open to collaborating with others, motivated in helping their peers and customers and is customer driven.

· Experience working in a Call Center environment handling incoming and/or making outgoing calls

· Customer Service oriented in developing and maintaining a positive customer interaction

· Strong English communication and people skills – written and verbal communication

· Ability to multi-task and comfortable operating in multiple applications at one time

· Open to flexibility in schedule including working extended or extra shifts

· Providing an exceptional customer service experience on every call

What We Offer

· Salary, Bonus, Health Benefits + much more!

· Paid Time Off, Training and Development

· Ongoing English and Customer Service development classes

Location

Must be able to commute to our office located in Mindspace, Malad West, Mumbai

Job Type: Full-time

Salary: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Health insurance
Life insurance
Paid time off
Provident Fund
Schedule:

Evening shift
Night shift
US shift
Ability to commute/relocate:

Mumbai - 400064, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Technical support: 1 year (Preferred)
Hiring Insights
On-going need to fill this role

Job activity
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