Verified Job
Work from home
Inbound Call Center Agent
Work from home
#642688
Remote / WFH
Job Description
Location: Remote or On-site
Shift: Night Shift (Aligns with US Time Zones)
Job Type: Full-time
About the Role
We are seeking energetic, fluent English-speaking Call Center Agents to handle US-based outbound and inbound calls during the night shift. The ideal candidate will have a strong command of English, a friendly and professional phone manner, and experience in customer support or telemarketing.
Responsibilities
Handle inbound and outbound customer calls professionally.
Provide accurate information and support to US-based clients/customers.
Maintain high call quality and meet daily/weekly performance targets.
Document all customer interactions accurately in CRM tools.
Follow call scripts, processes, and compliance guidelines.
Requirements
Excellent verbal communication skills in English (neutral or US accent preferred).
Previous experience in a US calling process (sales, support, or lead generation).
Comfortable working night shifts (US hours).
Strong interpersonal and problem-solving skills.
Reliable internet connection and a quiet working environment (for remote roles).
Preferred Qualifications
Experience with CRM systems (e.g., HubSpot, Zoho, Salesforce).
Experience in BPO/call center industry.
Ability to work independently and in a team.
Compensation
Competitive base pay + incentives (based on performance).
Growth opportunities within the company.
Send your Resume on the same email or WhatsApp call us on +1 (215) 495-5576
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
Shift: Night Shift (Aligns with US Time Zones)
Job Type: Full-time
About the Role
We are seeking energetic, fluent English-speaking Call Center Agents to handle US-based outbound and inbound calls during the night shift. The ideal candidate will have a strong command of English, a friendly and professional phone manner, and experience in customer support or telemarketing.
Responsibilities
Handle inbound and outbound customer calls professionally.
Provide accurate information and support to US-based clients/customers.
Maintain high call quality and meet daily/weekly performance targets.
Document all customer interactions accurately in CRM tools.
Follow call scripts, processes, and compliance guidelines.
Requirements
Excellent verbal communication skills in English (neutral or US accent preferred).
Previous experience in a US calling process (sales, support, or lead generation).
Comfortable working night shifts (US hours).
Strong interpersonal and problem-solving skills.
Reliable internet connection and a quiet working environment (for remote roles).
Preferred Qualifications
Experience with CRM systems (e.g., HubSpot, Zoho, Salesforce).
Experience in BPO/call center industry.
Ability to work independently and in a team.
Compensation
Competitive base pay + incentives (based on performance).
Growth opportunities within the company.
Send your Resume on the same email or WhatsApp call us on +1 (215) 495-5576
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
