IDBI Bank Jobs

Responsibilities:- • Customer Service Strategy: • Develop and implement customer service strategies aligned with the organization's goals and objectives. • Set service standards and performance metrics to measure team and individual performance. • Identify areas for improvement in service delivery and implement corrective actions. • Stay updated on customer service best practices and industry trends. • Team Management and Training: • Recruit, train, and onboard new customer service representatives. • Provide ongoing coaching and mentoring to enhance team performance. • Conduct regular performance evaluations and provide feedback for improvement. • Develop and deliver training programs to enhance product knowledge and customer service skills. • Foster a positive and customer-centric work environment. • Customer Issue Resolution: • Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution. • Investigate and analyze complex customer problems, collaborating with cross-functional teams as necessary. • Implement effective processes and procedures for handling customer complaints and inquiries. • Monitor customer feedback and trends to proactively address potential issues. • Performance Monitoring and Reporting: • Track and analyze key performance indicators (KPIs) related to customer services, such as response time, resolution rate, and customer satisfaction. Read more