Verified Job
Other Jobs
ICT Support Specialist - Part Time
Other Jobs
#764191
Remote / WFH
Retailors
Job Description
Full job description
We're excited to offer a new opportunity to join our team as an ICT Support Specialist (Level 1) at our Brighton Support Office, VIC.
This is a part-time role offering up to 20 hours per week. Preferred availability is Monday to Wednesday, with the flexibility to work additional hours during peak periods as required.
Who We Are - Join Retailors and Shape the Future of Retail
At Retailors, we don’t just sell products - we create unparalleled experiences and push the boundaries of sport, tech and lifestyle retail. As a leading Nike, Samsung and Mattel partner in Australia and New Zealand, we operate an expanding global network of premium retail stores, delivering best-in-class consumer experiences across multiple regions.
Our goal is simple: to empower our team and inspire consumers through innovative retail concepts and a relentless passion for retail. From our stores to our Support Office, we cultivate a high-energy, results-driven culture where leadership, teamwork, and excellence that defines our success.
Key Responsibilities:
Service (Support)
Monitoring and responding to active and stale tickets
On-Call service (rostered every 2 weeks)
Maintaining point of sale, user accounts, hardware procurement and deployment
Monthly service reports with departmental follow ups on service
Operations (Reactive and Proactive Tasks)
Technician prioritisation for daily, weekly, and monthly
Cross functional relationships and I.T investigations
Support the business with store openings/closures and refurbishments
Asset Management (Hardware/Apps)
Building and maintenance of asset management spreadsheets and platforms
Managing equipment lifecycle plans and orchestrate business solutions from trends of hardware failures
To be successful in this role we require:
6-12 months experience in IT Support and Customer Service
Some experience with ERP support and application support
Administration experience of Office 365
Analytical abilities – dashboarding and reporting
Ability to handle critical and high pressure situations
Experience with user and hardware provisioning
Ability to present reports and statistics to large audiences
Ability to drive, have access to a car and hold an Australian license
On-Call support will be required
What's in it for you?
Enjoy generous discounts for you and your family on all Retailors’ retail brands, including Nike and Samsung
A paid day off to celebrate you on your special day - Happy Birthday from us!
Recognition of performance and contribution with monthly MVP awards
Access to Retailors’ Thrive Program - our all-inclusive holistic wellbeing and mental health support services
An opportunity to work with a team and business driven by a clearly defined Purpose, Blueprint and Values.
If you're looking to be part of a business that values Leadership, Care, Accountability, Transparency, and Innovation, we'd love to hear from you.
For more opportunities within our stores visit: https://careers.retailors.com.au
Residency Note: To be eligible to apply for this role, you must be an Australian or NZ citizen or have an appropriate visa to apply.
We're excited to offer a new opportunity to join our team as an ICT Support Specialist (Level 1) at our Brighton Support Office, VIC.
This is a part-time role offering up to 20 hours per week. Preferred availability is Monday to Wednesday, with the flexibility to work additional hours during peak periods as required.
Who We Are - Join Retailors and Shape the Future of Retail
At Retailors, we don’t just sell products - we create unparalleled experiences and push the boundaries of sport, tech and lifestyle retail. As a leading Nike, Samsung and Mattel partner in Australia and New Zealand, we operate an expanding global network of premium retail stores, delivering best-in-class consumer experiences across multiple regions.
Our goal is simple: to empower our team and inspire consumers through innovative retail concepts and a relentless passion for retail. From our stores to our Support Office, we cultivate a high-energy, results-driven culture where leadership, teamwork, and excellence that defines our success.
Key Responsibilities:
Service (Support)
Monitoring and responding to active and stale tickets
On-Call service (rostered every 2 weeks)
Maintaining point of sale, user accounts, hardware procurement and deployment
Monthly service reports with departmental follow ups on service
Operations (Reactive and Proactive Tasks)
Technician prioritisation for daily, weekly, and monthly
Cross functional relationships and I.T investigations
Support the business with store openings/closures and refurbishments
Asset Management (Hardware/Apps)
Building and maintenance of asset management spreadsheets and platforms
Managing equipment lifecycle plans and orchestrate business solutions from trends of hardware failures
To be successful in this role we require:
6-12 months experience in IT Support and Customer Service
Some experience with ERP support and application support
Administration experience of Office 365
Analytical abilities – dashboarding and reporting
Ability to handle critical and high pressure situations
Experience with user and hardware provisioning
Ability to present reports and statistics to large audiences
Ability to drive, have access to a car and hold an Australian license
On-Call support will be required
What's in it for you?
Enjoy generous discounts for you and your family on all Retailors’ retail brands, including Nike and Samsung
A paid day off to celebrate you on your special day - Happy Birthday from us!
Recognition of performance and contribution with monthly MVP awards
Access to Retailors’ Thrive Program - our all-inclusive holistic wellbeing and mental health support services
An opportunity to work with a team and business driven by a clearly defined Purpose, Blueprint and Values.
If you're looking to be part of a business that values Leadership, Care, Accountability, Transparency, and Innovation, we'd love to hear from you.
For more opportunities within our stores visit: https://careers.retailors.com.au
Residency Note: To be eligible to apply for this role, you must be an Australian or NZ citizen or have an appropriate visa to apply.
