ICM CAO Sr Business Analyst C11

This role sits within the new created global Institutional Credit Management (ICM) business within ICG which has been established with the objective to provide an integrated “end-to-end” credit underwriting, identification, measurement, management and monitoring for wholesale credit businesses across the enterprise.

The role will be based in Mumbai, India reporting to Tampa Business Manager and will involve supporting the wider CAO team and ICM employees in NAM, EMEA and APAC with various strategic initiatives of the Organization.

The primary function of the role is to assist with ongoing BAU activities of the ICM business management function including assisting with various business initiatives. The role requires close liaison with various other Business Areas and support functions such as - Finance, Compliance, Technology and Operations to ensure timely escalation and remediation of issues.

The ideal candidate will have 3-6 years financial services experience in a similar role.

This is an exciting opportunity for a practical-minded, detail-orientated professional with experience working in high-pressured, time-sensitive environments and a proven ability to manage a varied workload and gain experience in the creation of a new organization.

Key Responsibilities:

The successful execution of this role requires the individual to demonstrate a wide range of financial, business, and strong inter-personal skills. The primary responsibility for the role is to provide day to day support in the smooth operation of ICM business including

Assisting with on boarding of new ICM staff members globally (NAM, EMEA and APAC) including
Tracking of potential new hires and readiness for new starters – tracking start dates with HR. Gather and verify data accuracy.
Work with Real Estate and other stakeholders to track and plan for future real estate requirements
Raising CMP requests and coordination tech support for equipment and system access with seats, equipment, headset monitors, PC etc.
Follow through to completion and coordinate with Managers and all support functions to ensure readiness to receive the new hire on the start date and assist with Access card, addition of names to the Covid Return to work list
Work on other logistics to ensure an efficient operating environment
Support the businesses and control groups with execution of various business, compliance and risk controls, namely
Initial and an ongoing Employee Entitlement Reviews (EERS)
Maintaining employee regulatory designations such as CFTC Associated Persons (AP)
Tracking public and private side designations
Support with follow up on Compliance queries and escalations
Review and reconciliation of Recording of phone lines
Maintain strong working relationship with Desktop IT and securing on the ground support from various infrastructure groups
Assist with tracking tech equipment (i.e. laptop, phone, etc.).
Track technology initiatives and participate in testing. Support with Continuity of Business (COB) planning and participate in disaster recovery initiatives
Be a central point of contact for 2nd LoD and support functions such as Internal Audit (IA), finance, compliance, technology and operations as necessary for resolution of business issues and ensure ongoing support for the businesses.
Participate in Internal or external reviews and audits of the businesses
Assist with organization and preparation of various meetings and forums – including preparing materials, taking notes and ensuring actions are tracked and follow-up on
Provide backup and support for the other regional Business managers in APAC and NAM
Knowledge/Experience:

Experience working in CAO / COO office, middle office, risk, compliance or financial control
Background in project management and similar relevant work experience in financial services will be a plus
Experience working in global and complex settings with multiple stakeholders
Proven ability to work in a team of diverse skill sets and cultures
Fixed Income products knowledge and understanding of Risk management would be advantageous
Familiarity with Citi’s internal processes and systems including Front Office Credit systems such as CitiRisk is a plus
Skills:

Excellent written and verbal communication
Strong interpersonal skills; ability to develop peer-like relationships with senior leaders throughout an organization
Focused attention to detail plus ability to see the big picture
Collaborative, team-oriented approach to problem solving
Experience in project management and process ownership
High proficiency with Microsoft Office, particularly Excel, Python, Tableau, etc. for reporting (including VLOOKUP) and PowerPoint for presentation development.
Qualifications:

Degree preferred or sufficient industry experience
An interest in and prior exposure to risk management within capital markets, and familiarity with financial institution regulation and policies
Consistently demonstrates clear and concise written and verbal communication skills
Education:

Bachelor’s Degree/University degree or equivalent experience
Competencies:

Communication
Relationship building
Attention to detail
Working in a team / in partnership with others
Willingness and ability to interact with internal clients and support groups is critical to success.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration
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Job Family:

Business Administration
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Time Type:

Full time
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