Hyxipower Technical Support Engineer

Job Responsibilities:
• Responsible for the installation, commissioning, or providing guidance for products in the designated region, organizing technical training, maintenance, and upgrade work (including inverters, data collectors, and management systems).
• Handle and resolve on-site service issues for inverters and management systems in a timely manner.
• Coordinate the application and recovery of spare parts.
• Develop technical solutions for photovoltaic inverters and other products; draft and review technical agreements, provide project technical documentation, and draft and review technical tenders.
• Understand customer needs, identify pain points related to products, and develop targeted strategies and solutions to meet customer demands; collect and study medium- and long-term customer requirements for photovoltaic inverters, provide input for product planning and development, and participate in the product development and iteration review process for inverters.
• Responsible for market engagement for photovoltaic inverter products, collecting and analyzing market intelligence, and providing technical support and answering queries for customers' market demands.

Job Requirements:
• Bachelor's degree or above, with 3+ years of experience in digital energy solutions or technical support; experience in product development is a plus.
• Proficient in English, with the ability to use these languages in a work environment.
• Strong interpersonal and communication skills, with the ability to actively listen to customer feedback and promptly meet customer requirements.
• Ability to work in a cross-cultural environment.