Verified Job
Recruiter / HR / Admin
HR Specialist, HR Shared Services
Recruiter / HR / Admin
#40229
Remote / WFH
Vantive
Job Description
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
HR Specialist, HR Shared Services
The HR Shared Services Specialist serves as the first point of contact for employees and managers, delivering timely, accurate, and customer-focused HR support. This role is responsible for resolving HR inquiries, completing HR transactions, and escalating complex cases as appropriate.
This position plays a critical role in enabling consistent, high-quality employee experience through standardized processes, self-service adoption, and effective case management across a global HR Shared Services model supporting APAC, EMEA, and US regions.
Location: India, Gurugram
Functions
Serve as the initial contact for HR inquiries received through Vantive’s case management system (HRCentral).
Respond to employee and manager questions related to core HR processes and policies, with a strong focus on Workday transactions and HRIS-based activities.
Provide clear guidance and education to promote self‑service and correct use of HR tools and resources.
Support employees and managers across multiple geographies, ensuring consistent service delivery.
Validate requests for completeness and accuracy prior to processing.
Ensure data accuracy and compliance with defined HR data standards
Support Tier 1 HR defensive audits, following established work instructions.
Accurately document inquiries, actions taken, and outcomes within Vantive’s case management system (HRCentral).
Identify issues requiring escalation and partner with Manager and key stakeholders as appropriate for escalation.
Follow up on open cases to ensure timely resolution and positive customer experience.
Utilize and contribute to HR knowledge base articles, FAQs, and job aids.
Identify recurring issues or trends and flag opportunities for process improvements or knowledge enhancements.
Support adoption of standardized processes, automation, and self‑service solutions.
Support special projects as assigned.
Qualifications
A minimum of 5 years in HR.
Basic knowledge of human resources including talent acquisition, benefits, compensation, organizational design/development, M&A, employee communications, training and development, employee relations policies, etc.
Experience working in an HR Shared Services or service center model.
Exposure to HRIS platforms (e.g., Workday) and case management tools.
Customer‑focused and service‑oriented approach
Strong written and verbal communication skills
Attention to detail and accuracy
Collaborative mindset with willingness to escalate appropriately
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
HR Specialist, HR Shared Services
The HR Shared Services Specialist serves as the first point of contact for employees and managers, delivering timely, accurate, and customer-focused HR support. This role is responsible for resolving HR inquiries, completing HR transactions, and escalating complex cases as appropriate.
This position plays a critical role in enabling consistent, high-quality employee experience through standardized processes, self-service adoption, and effective case management across a global HR Shared Services model supporting APAC, EMEA, and US regions.
Location: India, Gurugram
Functions
Serve as the initial contact for HR inquiries received through Vantive’s case management system (HRCentral).
Respond to employee and manager questions related to core HR processes and policies, with a strong focus on Workday transactions and HRIS-based activities.
Provide clear guidance and education to promote self‑service and correct use of HR tools and resources.
Support employees and managers across multiple geographies, ensuring consistent service delivery.
Validate requests for completeness and accuracy prior to processing.
Ensure data accuracy and compliance with defined HR data standards
Support Tier 1 HR defensive audits, following established work instructions.
Accurately document inquiries, actions taken, and outcomes within Vantive’s case management system (HRCentral).
Identify issues requiring escalation and partner with Manager and key stakeholders as appropriate for escalation.
Follow up on open cases to ensure timely resolution and positive customer experience.
Utilize and contribute to HR knowledge base articles, FAQs, and job aids.
Identify recurring issues or trends and flag opportunities for process improvements or knowledge enhancements.
Support adoption of standardized processes, automation, and self‑service solutions.
Support special projects as assigned.
Qualifications
A minimum of 5 years in HR.
Basic knowledge of human resources including talent acquisition, benefits, compensation, organizational design/development, M&A, employee communications, training and development, employee relations policies, etc.
Experience working in an HR Shared Services or service center model.
Exposure to HRIS platforms (e.g., Workday) and case management tools.
Customer‑focused and service‑oriented approach
Strong written and verbal communication skills
Attention to detail and accuracy
Collaborative mindset with willingness to escalate appropriately
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
