Accor Hotels
2025-06-08) General Manager ARC In Room Dining
Accor Hotels • Vancouver, BC, Canada • via BeBee CA
12 hours ago
Full–time
Apply on BeBee CA
Job description
Pure Coastal Luxury
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications and recognized as a Great Place to Work Canada for two consecutive years.
We are industry leaders in sustainability and embody our commitment to our community, featuring Vancouver's first green roof and rooftop apiary.
Our Culture
Our culture is strongly rooted in diversity, inclusion, professional growth, and development — over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive.
Why Work at Fairmont Waterfront?
• Sustainability and community commitment — recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership — more than 50% of leadership team, including Executive Level, are women
• Celebrating Diversity — our team represents over 60+ countries, fostering an inclusive and global community
• Strong culture of belonging for the 2SLGBTQIA+ community, providing year-round support, including gender-inclusive change rooms
• Generous perks — enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food beverage discounts, transit reimbursement for TransLink monthly passes, subsidized meals during shifts
• Comprehensive benefits — through our Benefit Plan including medical, dental, and vision coverage, Pension Plan, and more
• Dining discounts — 50% off at our dining establishments in Vancouver, Victoria, and Whistler through our Food Beverage Discount Program
• Exclusive experiences — one free stay through our Be Our Guest Program
Job Description
General Manager - Food and Beverage Venues
We are seeking a dynamic and results-driven General Manager to lead the ARC restaurant and In Room Dining outlets at the Fairmont Waterfront. The ideal candidate will be a passionate leader with a proven track record in driving revenue, upholding Forbes and LQA standards, and fostering a luxury service culture.
Summary of Responsibilities:
Team Leadership and Development:
• Partner with the ARC Restaurant Chef to execute flawless operations
• Recruit, train, and mentor staff, ensuring a guest-centric mindset
• Conduct performance evaluations and provide constructive feedback
• Empower colleagues to resolve guest issues promptly
Revenue Generation:
• Develop and implement strategies to drive revenue and maximize profitability, collaborating with marketing on promotions and social events
• Ensure accurate forecasting and strategies to meet financial goals, analyze reports, identify growth opportunities, and optimize sales
• Implement cost control measures across food, beverage, labor, and operating expenses
Forbes and LQA Standards:
• Uphold the highest standards of excellence as set by Forbes and LQA
Sustainability, Health, and Safety Compliance:
• Participate in the Fairmont Sustainability Program and Food Safety Committee, determining department-specific actions
• Maintain adherence to health and safety regulations, ensuring a safe environment for guests and staff, and implementing best practices in food handling, sanitation, and safety
Qualifications:
• Minimum of 3 years in a senior management role within a luxury restaurant or hotel
• Entrepreneurial mindset with strong interpersonal and problem-solving skills
• Proven ability to drive revenue and meet financial targets
• Strong understanding of Forbes and LQA standards and a commitment to exceptional guest service
• Excellent leadership and communication skills to motivate diverse teams
• Attention to detail and high standards in restaurant operations
• Proficiency with Microsoft Office, Open Table, Opera, and Silverware
• Problem-solving, decision-making, and conflict resolution skills
• Knowledge of local culinary trends
• Bachelor's degree in hospitality management, business, or related field preferred
Additional Information:
• Canadian work authorization required
• Our commitment to Diversity Inclusion: We aim to attract, recruit, and promote diverse talent
Report this listing
Accor Hotels
Glassdoor
3.+/5
4.6K reviews
AmbitionBox
4.4/5
351 reviews
Indeed
4/5
3.3K reviews
group.accor.com
More jobs at Accor Hotels
See web results for Accor Hotels
Shangri-La Vancouver
Houseperson (Full Time)
Shangri-La Vancouver • Vancouver, BC, Canada • via Trabajo.org - Job Search - Jobs
22 hours ago
Full–time
No Degree Mentioned
Apply on Trabajo.org - Job Search - Jobs
Job description
**Create moments of joy that truly matter.**
Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold **both** acclaimed ratings.
Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.
Join our world-class team as we pioneer new horizons.
• *Your Shangri-La awaits**
We are currently searching for a superstar **Houseperson** to join our Housekeeping Team. This is a **Full Time** position, earning a full wage of **$26.50 per hour **(following the completion of an initial 3 month probationary period).
• *JOB REQUIREMENTS**
With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction. Job responsibilities include, but are not limited to, the following:
- Communicate with internal colleagues to advise and attend all the guest(s) service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate
- Clean and maintain public restrooms, public areas, back-of-house, and other assigned work areas within hotel and its surroundings using approved hotel products and equipment, to hotel housekeeping standard
- Assist in the receiving of Housekeeping stock and prepare and maintain Housekeeping storage areas to Shangri-La standards of cleanliness and safety
- Provide waste removal and janitorial duties specific to special cleaning projects, as assigned.
- Removes trash collected by room attendants from service areas.
- Deliver towels, toiletries, cribs, roll-away beds and other requested items to the guest rooms.
- Pickup clean linens and refill the par stock of linen on each floor pantry, as required.
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
- Assist in the cleaning of guest rooms, including changing of sheets and removal of garbage
- Collects soiled linen for laundering.
- Assist in laundry area of hotel, as required.
- Assist other Housekeeping Colleagues with the preparation of guest rooms, as assigned
- Assist room attendants with moving heavy furniture items, as required
- Complete deep cleaning tasks, as assigned such as sweeping, mopping floors and washing windows
- Clean all public areas as required following department standard operating procedures.
- Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
- Report all defects and damage to Housekeeping Management to ensure it is logged and actioned
- Undertake other ad hoc related responsibilities, as required.
- Job Requirements/Qualifications:
- **The following is expected for this position**:
- Position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting
- Minimum 2 years previous work experience in a similar capacity is preferred
- Demonstrated understanding of luxury hotel standards of service
• *SHANGRI-LA VANCOUVER COLLEAGUE BENEFITS**
- we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:_
- _Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks and complimentary stays_
- _Experience our renowned food beverage with a special Colleague Discount_
- _Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa_
- _Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs_
- _Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs._
- _Connect your event leads or employee referrals to earn special rewards._
- _Celebrate with your fellow Colleagues in team recognition events throughout the year._
- _Pursue your ongoing development through courses and learning workshops as part of the Shangri-La Academy_
- _Pursue your own ongoing development through our education reimbursement program_
• *ABOUT SHANGRI-LA HOTELS AND RESORTS**
- Shangri-La Hotels and Resorts has been established in luxury since 1+71,
Read more
