Verified Job
Housekeeping
HOUSEKEEPING SUPR
Housekeeping
#32617
Remote / WFH
Vintage Hotels
Job Description
Prince of Wales is currently seeking a Housekeeping Supervisor to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title: Housekeeping Supervisor
Location: Niagara-on-the-Lake, ON
Property: Prince of Wales Hotel & Spa
This posting is for an existing vacancy within Lais Hotel Properties Limited.
Position Summary: Assists the Manager in supervising the housekeeping team by ensuring all rooms and public areas are cleaned and maintained in a manner consistent with a superior quality hotel.
Duties and Responsibilities:
Primary Responsibilities :
Providing personalized and exceptional guest service at every given opportunity
Assists the Manager to ensure all rooms, public areas (and Spa for applicable properties) are clean and maintained in good operating order
Supervises Housekeeping Team Members to ensure duties are performed consistent with standard operating procedures
Monitors rooms on a regular basis to ensure that they are clean according to standards
Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness/cleanliness
Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required
Ensures that all Guests’ special requests are fulfilled pertaining to room set up
Assists Executive Housekeeper with scheduling of Team members, reporting of payroll hours, Team Member concerns, coaching, inventories, uniform use and inventory control, etc.
Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily
Maintains Lost and Found program as required through tracking items, calling Guests, writing to Guests and checking for items left
Assists Room Attendants with cleaning if schedule is behind
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional products and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs
Secondary Responsibilities :
Filling duty manager shifts when required
All other duties as assigned
Professional Requirements:
Computer skills an asset
3-5 years hospitality industry through experience or courses required
Previous up-selling and/or sales experience is considered an asset
Personal Attributes:
Excellent organizational, communication and time management skills
Hospitality background an asset
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest
Physical Requirements:
Lifting, bending, carrying and standing for prolonged periods of time
Working in seasonal temperature extremes in Guest rooms and in outside hallways
Questions, quoting the job title and location, may be directed to hr@vintage-hotels.com
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, ****** orientation, gender identity, gender expression, age, marital status, family status, or disability.
Job Title: Housekeeping Supervisor
Location: Niagara-on-the-Lake, ON
Property: Prince of Wales Hotel & Spa
This posting is for an existing vacancy within Lais Hotel Properties Limited.
Position Summary: Assists the Manager in supervising the housekeeping team by ensuring all rooms and public areas are cleaned and maintained in a manner consistent with a superior quality hotel.
Duties and Responsibilities:
Primary Responsibilities :
Providing personalized and exceptional guest service at every given opportunity
Assists the Manager to ensure all rooms, public areas (and Spa for applicable properties) are clean and maintained in good operating order
Supervises Housekeeping Team Members to ensure duties are performed consistent with standard operating procedures
Monitors rooms on a regular basis to ensure that they are clean according to standards
Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness/cleanliness
Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required
Ensures that all Guests’ special requests are fulfilled pertaining to room set up
Assists Executive Housekeeper with scheduling of Team members, reporting of payroll hours, Team Member concerns, coaching, inventories, uniform use and inventory control, etc.
Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily
Maintains Lost and Found program as required through tracking items, calling Guests, writing to Guests and checking for items left
Assists Room Attendants with cleaning if schedule is behind
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional products and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs
Secondary Responsibilities :
Filling duty manager shifts when required
All other duties as assigned
Professional Requirements:
Computer skills an asset
3-5 years hospitality industry through experience or courses required
Previous up-selling and/or sales experience is considered an asset
Personal Attributes:
Excellent organizational, communication and time management skills
Hospitality background an asset
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest
Physical Requirements:
Lifting, bending, carrying and standing for prolonged periods of time
Working in seasonal temperature extremes in Guest rooms and in outside hallways
Questions, quoting the job title and location, may be directed to hr@vintage-hotels.com
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, ****** orientation, gender identity, gender expression, age, marital status, family status, or disability.
