Hotel Welcome Expert

Job description
Greetings from Our Hotel Team!

We are excited to announce a new opportunity for a Guest Services Coordinator to join our dynamic team at Leonardo Royal Hotel Southampton Grand Harbour.
About the Job

This is a fantastic chance to contribute to the success of our hotel by providing exceptional service to our guests, ensuring their stay is nothing short of unforgettable.
Key Responsibilities:
• Deliver world-class customer service, responding promptly to guest inquiries and resolving any issues in a professional manner
• Assist with check-in and check-out processes, handling payments and maintaining up-to-date records
• Offer expert knowledge on local attractions, restaurants, and events, enhancing the guest experience
• Work collaboratively with colleagues to ensure seamless delivery of hotel services
Requirements

To succeed in this role, you will need:
Essential Qualifications:
• Exceptional communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds
• A proven track record of delivering exceptional customer service, with a strong focus on problem-solving and conflict resolution
• Strong organizational skills, with the ability to prioritize tasks and manage multiple deadlines
• Proficiency in using hotel software systems, including property management systems and point-of-sale terminals
Our Benefits Package

We offer a competitive salary, generous benefits package, and opportunities for career growth and development.

Salary: £22,000 - £27,000 per annum (dependent on experience) Read more