Hotel Job

Guest Services Attendant Full Job Description • The ability to review all materials concerning daily events, i.e., return guests, VIPs and function sheets. • The ability to arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation. • The ability to handle a guest room change request. • The ability to assist departing guests with luggage, transportation requirements, etc. • The ability to store and retrieve guests luggage and belongings. • The ability to page guests in public areas, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms. • The ability to run errands for guests and the concierge staff. • The ability to help maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas. • The ability to call guests by their names and remember return guest’s names. • The ability to project an image of friendliness, professionalism and willingness to provide personalized services to guests. • The ability to work closely with the Front Office, Valet Parking and door staff. • The ability to keep the Concierge well-informed as to any guest problems, special requests, complaints, etc. • The ability to maneuver luggage carts, heavy and awkward crates around the hotel. • The ability to report deficiencies noted in guest rooms and on guest floors to the Concierge staff. • The ability to follow-up on missed wake-up calls and any phones off the hooks. • The ability to collect and polish guest shoes. • The ability to respond properly in any hotel emergency or safety situation. • The ability to perform other tasks or projects as assigned by hotel management and staff. • The ability to use the hotel computer system and phone system