Hotel Front Desk Agent

Contacting current and potential clients to inform them regarding the product and service.
- Answering all queries and questions regarding the company and product.
- Understanding customers’ requirements by asking questions and closing the deal.
- Keeping the customer database maintained and updated.
- Taking and processing orders accurately.
- Preserve the company’s reputation by handling grievances.
- Facilitating companies’ sales by going the extra mile and meeting a sales quota.
- Keeping a record of all the sales calls and notes of useful information.
- Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
- Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
- Take and manage online booking through the online booking system.
- Follow up with guests who may have had an issue with online or telephone bookings.
- Manage the booking schedule effectively.
Pay: ₹10,241.83 - ₹17,000.00 per month
Benefits :
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Location :
- Hebbal, Bengaluru, Karnataka (required)
Work Location: In person Read more