Hostperson II (Internship)

Qualifications
Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed service oriented with an eye for detail to be self-motivated and energetic
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
Visa Requirements: Must be legally eligible to work in the United States
Benefits
Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise
benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
Preferred provider medical/drug/vision benefits starting at competitive prices for employees*
We put you first value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan matching program
Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store 30% discount of services offered in our Spa Without Walls
We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends Family rates (5,000+ hotels worldwide)*
Complimentary meals in our employee dining facility
Responsibilities
Provide unique dining experiences to all of our guests through warm, personal detailed service in a luxury, upscale and fast paced environment
Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control
Prepare appropriately for anticipated dining traffic by creating communication for servers designating server section assignments
Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized service
Maintain menus to ensure we always have an adequate clean supply
Ensure cleanliness orderliness of host stand including surrounding work areas
Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guests
Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Assist other Food Beverage outlets with their operations during peak times or when required
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Be well versed in hotel fire life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Job description
Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:
• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
• Preferred provider medical/drug/vision benefits starting at competitive prices for employees*
• We put you first value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

What you will be doing:
• Provide unique dining experiences to all of our guests through warm, personal detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
• Prepare appropriately for anticipated dining traffic by creating communication for servers designating server section assignments.
• Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized service
• Maintain menus to ensure we always have an adequate clean supply
• Ensure cleanliness orderliness of host stand including surrounding work areas.
• Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
• Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guests
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Assist other Food Beverage outlets with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Be well versed in hotel fire life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)

Additional Information

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Our mission is to make Food Beverage the heart and soul of hotels by thinking like restauranteurs and delivering an experience that is excellent, relevant and authentic

Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels Resorts: At Fairmont Hotels Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

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