Homelessness Case Manager

Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About us
Are you passionate about supporting people experiencing or at risk of homelessness? Join a dedicated team working to create safe, inclusive pathways out of homelessness.
The Salvation Army is seeking a compassionate and experienced Case Manager to join our Parramatta-based Homelessness team. In this role, you will support a diverse group of individuals in achieving housing stability, accessing vital services, and building strong community connections.
About the Role
As a Homelessness Case Manager, you will provide trauma-informed and client-centred support to people across all demographics experiencing or at risk of homelessness. You will play a key role in delivering services in line with The Salvation Army's Homelessness Stream Model of Care, ensuring our clients receive consistent, effective, and respectful care.
Reporting to Program Manager, this is a Fixed term (12 months) full-time position based at Paramatta, NSW. Salary is in accordance with SCHADS Crisis Level 2.
How you will make an impact
Deliver case management to clients experiencing or at risk of homelessness, using a trauma-informed and inclusive approach.
Conduct intake assessments and determine program suitability.
Develop and maintain tailored case plans in partnership with clients, focused on their unique needs and goals.
Facilitate client-led, wrap-around support and conduct timely reviews and follow-ups.
Conduct outreach and home visits safely and in line with TSA risk protocols.
Maintain accurate case notes, data records, and reports using relevant systems.
Participate in building community capacity through education and awareness-raising on homelessness, pathways, and prevention.
Ensure all mandatory reporting and safeguarding processes are followed in accordance with legislation.
Actively collaborate with internal teams, service providers, and external stakeholders to support client outcomes.
Participate in training, professional development, supervision, and team meetings.
What you will bring
A minimum Diploma qualification in Community Services, Social Work or related discipline (or currently studying toward a degree).
At least 2 years’ experience working in case management with vulnerable or complex needs clients.
A strong understanding of trauma-informed practice, homelessness, and AOD issues.
Experience working with diverse populations including CALD, LGBTQIA+, women, men, and families.
Excellent interpersonal and problem-solving skills with the ability to advocate effectively.
Knowledge of risk management and mandatory reporting requirements.
A flexible and collaborative approach to service delivery.
What we offer
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Flexible (add remote / hybrid / onsite / WFH if applicable) working arrangements.
Access to EAP and health wellness initiatives incl Fitness Passport
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
How to Apply
To apply, please submit your CV and a brief cover letter outlining your experience and interest in the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration Read more