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Verified Job Customer Support / TeleCaller

Home Claims Team Leader

Auckland, Auckland
Customer Support / TeleCaller
#468932
Remote / WFH

Job Description

Join our dedicated team as a Home Claims Team Leader on a 14-month Fixed term contract. In a hybrid work environment, you'll play a crucial role in making a meaningful impact on the lives of Kiwis by fostering a culture of care for our customers, communities, and the environment while earning the trust of every New Zealander.

What you'll be doing:

We are looking for a dynamic leader to guide a team of Customer Managers, focusing on delivering exceptional customer service, managing claims costs, and driving continuous improvement while supporting team development and achieving business objectives.

A bit about you:

Proven leadership experience
Effective ways to prioritise and manage workloads
Previous insurance and/or claims experience is desirable
Solid experience and understanding of our insurance products, cover and interpretation.
Why you'll love working with us:

We're not your typical corporate, you won't just find pinstripe suits here. We have an inclusive and supportive culture, full of genuine people who are encouraged to be themselves. The proof is in our people.

What we'll bring to the table:

We take our annual salary reviews, bonus schemes and personal development seriously. We believe in investing in our people and creating a diverse & inclusive space that provides opportunities for all. We're committed to making our people's wellbeing a top priority, we're open to flexible working to ensure a healthy work to life balance. We also offer great discounts on our products and retail partners, like up to 50% off our car, home, and contents Insurance.

Apply now:

Do you think you have the passion, collaboration, imagination, and values that match our own? Apply & upload your resume today. Applications close Monday 21st October.
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