Be a customer advocate: As you’re in the frontline, you’ll be our customers' primary point of contact. You’ll be providing support and regular updates through the claims journey, building trust and rapport with our customers.
Be a problem solver: Time will fly as you manage claims. You’ll receive reports from builders, engineers and suppliers to review. You'll make claims decisions based on report findings and guidelines of the customers Product Disclosure Statement.
Build relationships: You’ll proactively resolve issues, handle conflicts with understanding and empathy and consistently act within the customers best interest.
Be a team player: You’ll collaborate effectively with colleagues, builders, and suppliers to streamline the claims process and achieve optimal outcomes.