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Home Care Engagement Officer
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#35358
Remote / WFH
MercyCare
Job Description
Job description
Home Care Engagement Officer
Aged Care Services Aged Care
Closing date: 08/07/2026
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
You’ll play a key role in connecting older people and their families with the home care services they need to live safely and independently at home. You will manage enquiries, referrals, and engagement activities that promote MercyCare’s services, while building strong relationships with clients, families, referrers, and community partners. This role is ideal for someone who enjoys meaningful client interaction, thrives on organisation and communication, and takes pride in delivering exceptional service and support.
In this role, you will maintain accurate stakeholder and contact information, complete administrative tasks, and support initiatives that enhance client engagement, participation, and satisfaction. You will also represent MercyCare at community events to strengthen awareness and connections and contribute to data collection, evaluation, and continuous improvement activities to ensure services are delivered efficiently and effectively.
About you
You’re a proactive, organised and compassionate communicator who enjoys helping people navigate services and options with empathy and professionalism. You will also:
Experience in Aged Care highly regarded
Cert 4 in Community Services highly regarded
Experience in administration, customer service or stakeholder engagement
Strong communication and relationship-building skills
Excellent attention to detail and data management abilities
Proficiency in Microsoft Office suite and online platforms
National Police Clearance (obtained within the last six months)
About the benefits
You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
As a valued team member, you’ll also enjoy access to:
Not for profit Salary Packaging options up to $18,000!
Childcare discounts for your little ones
Options to purchase additional leave
Career Pathways, Professional Development and Training
Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
To Apply
Click "Apply Now" to visit our website and submit your application. Applications close on 8th July 2026 but don't wait—apply early, as the recruitment process may begin before the closing date.
Please note all applications must be received via the online portal to be considered.
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at hr@mercycare.com.au we would love to hear from you.
At MercyCare, every person matters.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
Home Care Engagement Officer
Aged Care Services Aged Care
Closing date: 08/07/2026
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
You’ll play a key role in connecting older people and their families with the home care services they need to live safely and independently at home. You will manage enquiries, referrals, and engagement activities that promote MercyCare’s services, while building strong relationships with clients, families, referrers, and community partners. This role is ideal for someone who enjoys meaningful client interaction, thrives on organisation and communication, and takes pride in delivering exceptional service and support.
In this role, you will maintain accurate stakeholder and contact information, complete administrative tasks, and support initiatives that enhance client engagement, participation, and satisfaction. You will also represent MercyCare at community events to strengthen awareness and connections and contribute to data collection, evaluation, and continuous improvement activities to ensure services are delivered efficiently and effectively.
About you
You’re a proactive, organised and compassionate communicator who enjoys helping people navigate services and options with empathy and professionalism. You will also:
Experience in Aged Care highly regarded
Cert 4 in Community Services highly regarded
Experience in administration, customer service or stakeholder engagement
Strong communication and relationship-building skills
Excellent attention to detail and data management abilities
Proficiency in Microsoft Office suite and online platforms
National Police Clearance (obtained within the last six months)
About the benefits
You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
As a valued team member, you’ll also enjoy access to:
Not for profit Salary Packaging options up to $18,000!
Childcare discounts for your little ones
Options to purchase additional leave
Career Pathways, Professional Development and Training
Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
To Apply
Click "Apply Now" to visit our website and submit your application. Applications close on 8th July 2026 but don't wait—apply early, as the recruitment process may begin before the closing date.
Please note all applications must be received via the online portal to be considered.
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at hr@mercycare.com.au we would love to hear from you.
At MercyCare, every person matters.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
