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Home-Based Call Center Jobs - Chat & Email Support Openings

Mumbai, Maharashtra
Work from home
#635443
Remote / WFH

Job Description

S
SUN SILVER CONCEPT MARKETING PRIVATE LIMITED


BPO Customer Support Executive (Female)
SUN SILVER CONCEPT MARKETING PRIVATE LIMITED • Patna, Bihar • via Placement India
Full–time
Apply on Placement India
Job description
.company name :- bpo tele serviceslocation:- work from home. post :- telecaller ( customer support) full time part time both available ( part time working 2-3 hours and full time 6 hours salary :- monthly (weekly 3600)( full time salray & part time salray 7500) work time :- monday to saturday ( holiday and sunday close) minimum qualification :- 10th+ age should be :- 18+ t...
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Wipro


Home-Based Call Center Jobs - Chat & Email Support Openings
Wipro • India • via The ***** Job
10 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply directly on The ***** Job
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Job description
Job Summary

Wipro is seeking highly motivated and customer-focused individuals to join our remote call center team as Chat & Email Support Representatives. In this role, you will be responsible for handling customer queries, troubleshooting issues, and providing exceptional support via chat and email. If you are tech-savvy, possess excellent written communication skills, and enjoy assisting customers, this is the perfect opportunity for you.
Key Responsibilities


Respond promptly to customer inquiries via live chat and email.


Provide accurate, valid, and complete information by using the right tools and resources.


Resolve customer complaints efficiently while maintaining a positive customer experience.


Follow up with customers when necessary to ensure their issues are resolved.


Maintain detailed and accurate records of customer interactions.


Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.


Collaborate with internal teams to escalate and resolve complex issues.


Stay up to date with company products, services, and policies to provide the best support.
• Required Skills and Qualifications


Excellent written communication skills with strong attention to detail.


Ability to multitask and handle multiple chat conversations simultaneously.


Strong problem-solving skills with a customer-centric approach.


Ability to adapt to new software tools and customer service platforms.


Strong organizational skills and ability to work independently in a remote environment.


Proficiency in typing with a minimum speed of 40 words per minute.


Prior experience in customer service, chat/email support, or call center roles is preferred.
• Experience
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