HO FHS Component Operations - India South Asia

Job Description:

Airbus FHS provides customized services to its Customers (mainly Airlines) ranging from FHS-Component upto a TSP (Tailored Support Program) with the objective to provide airlines with significant inventory management and repair cost savings whilst supporting the improvement of their maintenance and engineering activities to allow an increased aircraft reliability and availability.

Accountabilities
The Jobholder, as a member of the Flight Hour Services (FHS) entity, reports operationally to the HO Materials - India South Asia . The job holder functionally reports to the Head of FHS Customer Operations (SMROC) Head of FHS Supply Chain Operations (SMROC) based in Toulouse . SMROC SMROS are responsible for the oversight of all the operational management activities related to the FHS and TSP Component contracts, the monitoring of the delivery performance of all improvement action plans, definition of fixes and the monitoring of their implementation / effectiveness. As a reminder the FHS Operations team in India South Asia is organised into two individual domains for the effective management and oversight of all operational activities related to FHS Operations.

Local for Local Local For Global Customer Support (IISMOC)

FHS Customer Operations Team (SMROC - FCOs) - (MEA)

South Asia FHS Customer Operations

Local For Global Supply Chain Support (IISMOS)

Virtual Direct Shipment Officers (SMROS - VDSO)

Abnormal Taskforce (SMROS)

Component Ageing Taskforce

The Jobholder is accountable to:

Ensuring daily FHS operational performance, managing the local interface with Customer(s) to secure their satisfaction.

Ensuring adherence to contract(s) service level (operational, quality cost performance) through clear and consistent reporting of Key Performance Indicators.

Ensuring Supply of all required operational data to the CPM to secure the overall commercial performance and development of the deal(s)

Ensuring Communication on progress of actions plans to resolve supply chain issues to the Customer(s).

Entry Into Service planning and work streams management of new Component Deals

Ensure Warranty Administration Coordination with Supplier/Airbus for warranty claim and remedial action with passing benefits to customer(s) (if covered in contract scope)

Develop Ensure Component repair activities within the region including Managing Repair Loop Coordination with Supplier customer

Ensuring DSO (Direct Shipment Officer) activities on relevant component deals

Ensuring Material Planning (TCI Items) Business Administration General Administration activities are administered under scope of FHS-TSP contract(s)

Support Sales campaign in the region as directed contribute to business development activities in order to enhance regional footprint

Monitor the company procedures applicable to the area of work and submit any proposals for such revisions to optimise the quality and effectiveness of those procedures.

Resolve operational queries from other departments, Customer function.

Ensure continuous monitoring of all the 12 legs of the Supply chain for any blockages in terms of abnormal transactions, ownerships or part location.

Ensuring Virtual DSO (Direct Shipment Officer) team is optimising the AFHS Supply chain management

Develop Ensure Component Supply Chain Improvement activities within the region are aligned with FHS Business Strategy and regionalization footprint

Dimensions
Subordinate employees (FTE headcount):

11 (AOP 2025)

Other dimensions relevant to the position:

Fleet currently covered:

FCO -AIC, JZR,ETD,MSC,FAD

VDSO - ETD,FIN,BAW

Main activities
Within FHS-TSP FHS -C contract(s), jobholder is responsible for the organisation and management of Component Operations team which is accountable to:

Deliver and monitor the daily operational FHS activities with the customer(s)

Ensure respect of contractual performance, service level and customer satisfaction as per FHS agreements and financial results

Initiate all appropriate improvement actions to optimise operational performance of the FHS contract(s)

Ensure smooth EIS of the FHS services and customer satisfaction with initial operations on new component deal(s)

Administer warranty claims on FHS TSP contract(s) as per relevant support clauses run dashboarding including reporting to customer (If covered in contract)

Perform Exchange Ordering, Repair Ordering, AMASIS transactions (as applicable) , Monitor of Shipping Customs Clearance activities (as applicable) Direct Shipment Officer activities (On site Or remotely as applicable) related to parts covered under FHS contract (s)

Coordinate closely with FTM TSP/CT Technical Records to achieve nominal production delivery flow (S2S)

Perform Material Planning for TCI, Life limited Items based on Forecast issued by TSP-Planning for FHS TSP contract(s)

Perform Business Administration General Administration activities related to execution monitoring of FHS TSP contract(s)

Ensure Abnormal task force team is optimising the Shelf to Shelf for all the AFHS Components in continuous collaboration with Kuala Lumpur and Toulouse teams

VDSO -Ensure end-to-end monitoring of Leg 6 for the assigned customers thereby supporting the component supply ecosystem

Perform all activities related to repair of FHS Components within the region including but not limited to

Coordination with Supplier for meeting TAT, Quality

AMASIS Transaction, Repair Loop and Logistics management

Coordination with customer for retrieval of Core Unit(s)


With regards with management responsibility, jobholder missions consists in:

Organisation and staffing of theComponent team as per business requirement.

Putting in place and running a group operating model allowing control of business activities (performance, risk…) and associated resources in line with AOS (Airbus Operation System) principles.

Ensuring her/his team objectives are defined and manage individual performance of team members.

Managing team skills, competences and knowledge.

Developing processes, methods and tools with the aim to continuously improve efficiency and quality of services delivered.

Actively reports safety related issues and any other CIM related issues, and in relation, participates in the whole process of finding a resolution to avoid future recurrence.

Acting with respect to ethics and compliance with Airbus corporate rules.

Outputs
Component Operations: Contractual performance, service level and customer satisfaction as per FHS C agreements and financial results, Warranty administration, Business General Administration, Logistics activity as per FHS TSP contract, Sales Business Development Support for the region, Control of FHS C Regional repair activities

Team organisation.

Team reporting.

Team engagement to reach assigned objectives.

Experience, Skills Competencies
Education

Degree holder in Aerospace Engineering/Aircraft Maintenance or equivalent

Fluent English

Technical knowledge:

Total aviation experience of 7 Years at a minimum

5+ years of experience in Aviation Logistics environment

Experience in working with OEM,Suppliers or MRO Operations.

Experience in team management.

Leadership Skills.

Excellent team spirit.

Highly organised and structured

Capacity to work in a dynamic environment.

Good communication skills and experience in customer management

Knowledge of Airline Operations and/or Power by Hour Hour Services related activities is preferred

Knowledge of Manufacturer Warranty , Supplier Warranty Management, Airline Logistics and Supply Chain Management is preferred

Knowledge of Maintenance Information System principle required.

Knowledge on specific Maintenance Information systems (AMASIS, RAMCO, AMOS) desirable.

Excellent level of spoken and written English

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited
Employment Type:

Permanent
-

Experience Level:

Professional
Job Family:

Material Support services
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