Verified Job
IT / Software / Data Analyst
HMIS Support Specialist
IT / Software / Data Analyst
#37184
Remote / WFH
Calgary Homeless Foundation
Job Description
How we work here:
At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve.
Here’s what you can expect from us—and what we expect from you:
Ownership Under Pressure: We take responsibility for outcomes, even when challenges arise.
Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.
Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.
Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.
Shared Understanding: Expertise means building clarity for others, not being “right by default.”
Our culture values transparency, inclusion, and resilience. We name real pressures – external and internal - and navigate them together. Interviews and development conversations focus on real examples of how we act when it’s hard, because that’s when our values matter most.
Accountability and Deliverables
Monitor helpdesk ticketing system and respond to user requests.
Support digital platform configuration, implementation, and training for agencies/programs.
Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
Develop and maintain internal/external documentation (process, training, policies, etc.).
Perform routine and time-sensitive HMIS administrative tasks (process referrals, system upgrades).
Foster collaboration with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless-serving system of care.
Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive).
Education and Experience
Post-secondary degree/diploma/certification in a field related to Human Services, Information Management, or equivalent experience.
2+ Years of experience in software application support and/or customer support/customer service.
Experience with HMIS ServicePoint and/or Calgary’s Homeless Serving System of Care (HSSC) would be an asset.
Ability to work both independently and with a team.
Strong attention to detail and demonstrated commitment to internal quality control in all communications
Excellent verbal and written communication skills with a proven ability to communicate and explain technical concepts to a non-technical audience.
Proven ability to multi-task and prioritize strategically.
Proficiency with Microsoft Suite, including Outlook, Word, Excel, and PowerPoint presentations.
General Competency Requirements
The ideal candidate will be expected to demonstrate and grow the following competencies :
Taking Accountability for Guiding the Fight Against Homelessness by:
Regularly sharing our Purpose and Ambition and make decisions that move us toward
Following through on my commitments to earn the trust of my colleagues and community partners.
Identifying obstacles, admitting my mistakes, and taking ownership of
Fostering a Growth Mindset by:
Regularly seek new information and leveraging data to inform my solutions and
Treating mistakes as learning opportunities and focusing myself & others on improving future
Considering how I may have contributed to problems and regularly seeking feedback to discover how I can
Accepting ambiguity and taking action to move us in the direction of our goals without waiting for perfect
At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve.
Here’s what you can expect from us—and what we expect from you:
Ownership Under Pressure: We take responsibility for outcomes, even when challenges arise.
Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.
Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.
Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.
Shared Understanding: Expertise means building clarity for others, not being “right by default.”
Our culture values transparency, inclusion, and resilience. We name real pressures – external and internal - and navigate them together. Interviews and development conversations focus on real examples of how we act when it’s hard, because that’s when our values matter most.
Accountability and Deliverables
Monitor helpdesk ticketing system and respond to user requests.
Support digital platform configuration, implementation, and training for agencies/programs.
Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
Develop and maintain internal/external documentation (process, training, policies, etc.).
Perform routine and time-sensitive HMIS administrative tasks (process referrals, system upgrades).
Foster collaboration with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless-serving system of care.
Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive).
Education and Experience
Post-secondary degree/diploma/certification in a field related to Human Services, Information Management, or equivalent experience.
2+ Years of experience in software application support and/or customer support/customer service.
Experience with HMIS ServicePoint and/or Calgary’s Homeless Serving System of Care (HSSC) would be an asset.
Ability to work both independently and with a team.
Strong attention to detail and demonstrated commitment to internal quality control in all communications
Excellent verbal and written communication skills with a proven ability to communicate and explain technical concepts to a non-technical audience.
Proven ability to multi-task and prioritize strategically.
Proficiency with Microsoft Suite, including Outlook, Word, Excel, and PowerPoint presentations.
General Competency Requirements
The ideal candidate will be expected to demonstrate and grow the following competencies :
Taking Accountability for Guiding the Fight Against Homelessness by:
Regularly sharing our Purpose and Ambition and make decisions that move us toward
Following through on my commitments to earn the trust of my colleagues and community partners.
Identifying obstacles, admitting my mistakes, and taking ownership of
Fostering a Growth Mindset by:
Regularly seek new information and leveraging data to inform my solutions and
Treating mistakes as learning opportunities and focusing myself & others on improving future
Considering how I may have contributed to problems and regularly seeking feedback to discover how I can
Accepting ambiguity and taking action to move us in the direction of our goals without waiting for perfect
