Hiring for Phone Banking OfficerBank Payroll

Service Assurance Officer ( on Call) jobs in Thane Call Kanchan

Designation :Customer Service - Inbound

Payroll-No 1 BANK Payroll

Job Location-Mumbai/Pune/Thane

Process-Inbound

Salary-17K Net + Incentives

Day Shift

5 DAYS WORKING

Work From Office

Call +77355331+ Simran

email- hyflyhr+@gmail.com

www.hyfly.in
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met

Skills Required
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females Rotational shift for Males)

Education: Graduates (Any stream) + any work exp or Internship exp

Location : Andheri east - Work from Office

Salary Bracket
• Freshers - INR 2.50 lpa (16.5k inhand) + performance bonus + incentives + allowances
• Experienced upto INR4 L pa + performance bonus + incentives + allowances

This job is provided by Shine.com