Hiring For International customer service

We are looking for Customer Care Executives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
• Responsible for providing real-time, correct, and effective communication to overseas

existing and probable customers about prices and products.
• Responsible for generating sales and making customers pay for their orders.

3 Providing start-to-end customer service i.e.; helping customers with making payments,

monitoring dispatches, and providing order transit updates as and when required by the

customer.

4 Responsible for developing long-term customer relationships, increasing customer

satisfaction, and building loyalty and confidence in the company.
• Logging customer complaints and closing of complaints/queries.
• Well-versed with Chat Process Both Written and verbal
• Continuous Follow-up with clients/Customers for Pending Transactions if any
• Converting Customer Enquiry into potential Sales.
• Communicating with website visitors/customers, generating Sales and Solving Queries
• Must be a Team Player and need to maintain a pleasant working environment.

Desired Candidate Profile

Proficiency in English is the most

Strong phone contact handling skills and active listening

Willing to work in rotational shift.

Achieving CSAT / Repeat Targets

Coordination with customers for any queries faced by them and solving the same.

Ensure that all written communication is carried out as per the customer care procedures.

Keep records of all conversations in our call Centre database in a comprehensible way. Location: Read more