Roles and Responsibilities
• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Develop forecasts, financial objectives and business plans to drive growth and success.
• Meet or exceed established goals and metrics for sales, customer satisfaction, and employee engagement.
• Effectively manage budgets and allocate funds to support business objectives.
• Invest in the development of branch personnel by providing training, coaching, and mentorship opportunities.
• Identify areas for improvement and propose strategic initiatives to address challenges and capitalize on growth opportunities.
• Share best practices and knowledge with other branches and headquarters to promote a culture of innovation and excellence.
• Promptly address customer and employee concerns to maintain high levels of satisfaction and loyalty.
• Maintain the highest standards of ethics and compliance, adhering to all relevant laws and regulations.
• Foster relationships with key stakeholders to enhance the presence and reputation of the branch and company.
• Stay informed about market trends and provide regular reports on market movement and penetration.
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