Ability to Comprehend & Respond to all Customer queries (Through Chat/Email) with immediate resolution (real time) to ensure customer satisfaction.
Deliver to employees, customer and stakeholder metrics as per goals.
Salary:INR 1,50,000 - 3,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Keyskills
UK Shift Customer Satisfaction bpo non voice day shift customer service customer support insurance kpo operation ites email support chat support financial services freshers live chat infosys mphasis hgs
Desired Candidate Profile
Strong Interpersonal
Communication & writing skills
Comprehension & Clear Articulation.
Ability to Toggle between Screen.
Basic knowledge on Microsoft office, good typing speed.Par time jobs,fresher,12 pass,btech,bcom